At a Glance
- Tasks: Support automotive partners by driving product adoption and ensuring customer success.
- Company: Join GardX, a fast-growing team focused on digital innovation in the automotive sector.
- Benefits: Enjoy 24 days holiday, early finishes on Fridays, gym access, and a private pension.
- Other info: Be part of an ambitious team where your ideas and energy will be valued.
- Why this job: Make a real impact by helping clients succeed and optimising their use of our platform.
- Qualifications: 2-5 years in Customer Success or Account Management, with a knack for data interpretation.
The predicted salary is between 30000 - 40000 £ per year.
At Gard X, we don't just deliver products - we deliver measurable value to our automotive partners.
We are looking for a
Customer Success Executive to support our automotive retailers and OEM partners using our digital merchandising suite.
This role is all about driving adoption, building strong relationships, and ensuring our customers get real commercial impact from our platform.
If you thrive on helping clients succeed, interpreting data, and turning insight into action, we would love to hear from you.
The Role
You will act as the primary point of contact for assigned dealerships, dealer groups and OEM partners, supporting them from onboarding through to long-term optimisation.
You will
- Lead smooth onboarding and setup for new automotive customers
- Drive adoption of core and advanced product features
- Deliver tailored online training and best-practice guidance
- Monitor performance dashboards and usage metrics
- Identify optimisation opportunities to maximise digital merchandising impact
- Act as the first point of contact for day-to-day queries and issue resolution
- Work closely with Sales and Account Management to support renewals and growth
This is a proactive, consultative role focused on retention, growth and customer satisfaction.
What We're Looking For
- 2-5 years' experience in Customer Success, Account Management or Client Services
- Experience within digital Saa S platforms (automotive experience highly desirable)
- Strong understanding of dealership operations or automotive retail workflows
- Excellent communication and stakeholder management skills
- Confidence interpreting data and turning it into commercial insight
- Comfortable using CRM systems, reporting tools and analytics dashboards
- A proactive, solution-focused mindset
Why Join Gard X?
- 24 days holiday, rising with length of service
- Additional day off for your birthday
- 4pm finish on Fridays
- On-site gym & personal trainer (Tues & Thurs)
- Private company pension
- Employee Assistance Programme
- Doctor on Call service
Most importantly, you will be joining a fast-growing, ambitious team where your ideas, energy and impact will be recognised.
Ready to Join Us?
If you are passionate about digital innovation in automotive and want to play a key role in customer growth and retention, we would love to hear from you.
Customer Success Executive in Portsmouth employer: GardX Group
GardX International is an exceptional employer that prioritises employee growth and development, offering a competitive salary package with significant commission potential and a company car or allowance. Our dynamic work culture fosters collaboration and innovation, allowing Sales Executives to thrive in a supportive environment while driving new business across the UK automotive sector. With additional benefits like increased holiday entitlement and access to wellness resources, we ensure our team members feel valued and motivated to achieve their best.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Executive in Portsmouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at GardX Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like GardX Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Executive in Portsmouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to GardX Group:Your cover letter is your chance to shine! Tell us why you want to work at GardX Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at GardX Group!
How to prepare for a job interview at GardX Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
