At a Glance
- Tasks: Be the go-to person for customer queries and support our Claims team.
- Company: Join GardX Group, a leader in automotive solutions with a culture of innovation.
- Benefits: Enjoy competitive salary, hybrid working, personal development, and up to 28 days holiday.
- Other info: Grow your career in a supportive team that values innovation and personal legacy.
- Why this job: Make a real impact by providing exceptional customer service in a dynamic environment.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential.
The predicted salary is between 24000 - 27000 £ per year.
At Gard X Group, we are at the forefront of providing cutting edge products, insurance, and digital solutions to car dealerships and OEM’s across the world.
Our commitment to excellence and our deep understanding of the automotive sector have positioned us as a market leader.
Your Role
You will be a key point of contact for our customers and business partners, ensuring a smooth and efficient experience.
You will be responsible for handling enquiries, processing administrative and system access requests, and providing support to the Claims team.
Key Accountabilities
- Respond to customer enquiries via phone, email, and other communication channels in a professional and timely manner.
- Process customer information efficiently.
- Maintain and update customer records and databases.
- Collaborate with internal teams to resolve customer issues and provide timely feedback.
- Assist in the preparation of reports and documentation as required.
- Handle administrative tasks, such as data entry, and office support, to ensure the smooth operation of the customer service department.
- Provide exceptional customer service and ensure customer satisfaction.
Skills Required
- Strong communication skills, both verbal and written, with the ability to build positive relationships with customers and colleagues.
- Excellent organisational skills and attention to detail.
- Proficient in Microsoft Office (Word, Excel, Outlook) and comfortable working with customer databases or CRM systems.
- Ability to handle multiple tasks and prioritise effectively in a fast-paced environment.
- A proactive, problem‑solving approach and a positive attitude.
Company Culture and Values
At Gard X we have a culture that trusts and inspires people to make a difference.
We believe deeply in the power of innovation.
We place partnerships at the heart of our strategy, and we know that doing things differently is the only way to disrupt and dominate our core markets.
Above all, Gard X knows that by investing in the potential of our people we’re making a sure‑fire investment in the success of our brands and our partners for generations to come.
Every person that joins Gard X is welcomed with the opportunity to create their own lasting legacy.
What’s in it for you?
Our business has seen continued growth for 20 years.
And that growth naturally creates opportunity for our people to progress too.
So, when you go with Gard X, you’re choosing a career where you’re encouraged to progress, given the freedom to innovate, a business with strong values and support as part of a close‑knit team that shares the same global purpose.
Compensation and Benefits
- Training & Personal Development
- Competitive Benchmarked Salary
- Hybrid & Flexible Working
- Opportunities for Global Mobility
- State of the Art Offices
- Up to 28 days Holiday* + Plus Bank Holidays
- Birthday off
- Company Pension Scheme
- On‑Site Personal Trainer
- EAP System
- *Holidays increase with Length of Service
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Customer Services Administrator in Portsmouth employer: GardX Group
GardX International is an exceptional employer that prioritises employee growth and development, offering a competitive salary package with significant commission potential and a company car or allowance. Our dynamic work culture fosters collaboration and innovation, allowing Sales Executives to thrive in a supportive environment while driving new business across the UK automotive sector. With additional benefits like increased holiday entitlement and access to wellness resources, we ensure our team members feel valued and motivated to achieve their best.
