At a Glance
- Tasks: Deliver outstanding customer support and resolve issues efficiently.
- Company: Join Gardners, a leading family-run wholesaler of books and gifts.
- Benefits: Full training provided, supportive team environment, and career growth opportunities.
- Other info: Office-based role in Eastbourne, working Tuesday to Saturday.
- Why this job: Make a real impact by building trust with customers and enhancing their experience.
- Qualifications: Excellent communication skills and a passion for customer service.
The predicted salary is between 24000 - 30000 £ per year.
About the Role
Do you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first-time round? If so, we have a great opportunity for you.
We have an exciting opportunity for the right candidate to join our Sales Support Team. We are looking for enthusiastic individuals with a passion for offering excellent customer service. The ideal candidate will be capable and comfortable handling direct customer communications, across both phone calls and email, into our varied customer base.
Our Sales Support Team sit within our overall Sales Office, and provide support and customer service. This role is key to help build trust, leading to long-term relationships with our customers, who expect excellent customer service. You will use your attention to detail and customer focus to take ownership of your work, guiding and assisting customers to achieve the best possible outcome. This is an office-based role within our Eastbourne facility. Full training will be provided.
Some of the day-to-day tasks are outlined below, but other ad-hoc duties may be required:
- Processing of orders
- Handling promotions
- Working to resolve any customer issues in a timely manner
- Administrative support to the Sales team
This role is fully office based at our Eastbourne site. You will need to be within a reasonable commute of this area. The position is full time, working Tuesday - Saturday from 09:00am - 5:30pm.
Essential Skills
The ideal candidate will need:
- Excellent communication skills, both verbally and written
- Confidence talking to customers on the telephone
- Good knowledge of Microsoft Office, with particular knowledge of Outlook and Excel
- Self-motivated, and keen to improve
- Excellent attention to detail
- Ability to take ownership of queries and respond within a timely manner
- Comfortable working on your own initiative, but also know when to elevate issues
- Flexibility and willingness to adapt where necessary to help the wider team
- Resilience with the ability to problem solve
Previous experience working within an office environment would be an advantage.
About Company
Gardners is one of the world's largest wholesalers of physical and digital English language books, as well as gifts and stationery. Based primarily from our Eastbourne premises, we are proud to be a family-run business with our staff at the very heart of what we do. Our departments and teams' combined effort ensures we offer a first-class service to our global customer base, combined with a fast delivery service. At Gardners, we recognise that our people are our strength, and the diverse talents they bring to our collaborative workforce are directly linked to our success. We are an equal opportunities employer and place a high value on diversity and inclusion across all departments.
Uk Sales Support Team Member in Eastbourne employer: Gardners
Gardners is an exceptional employer, offering a supportive and collaborative work environment in Eastbourne, where employees are valued as the heart of the business. With a strong focus on diversity and inclusion, we provide comprehensive training and opportunities for personal growth, ensuring that our Sales Support Team members can thrive while delivering outstanding customer service. Join us to be part of a family-run business that prioritises employee well-being and fosters long-term relationships with both customers and colleagues.
StudySmarter Expert Advice🤫
We think this is how you could land Uk Sales Support Team Member in Eastbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gardners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gardners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Uk Sales Support Team Member in Eastbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gardners:Your cover letter is your chance to shine! Tell us why you want to work at Gardners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gardners!
How to prepare for a job interview at Gardners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
