At a Glance
- Tasks: Join our Sales Support Team to deliver top-notch customer service for Amazon.
- Company: Gardners is a leading wholesaler of English language books, gifts, and stationery.
- Benefits: Enjoy full training, a supportive team environment, and opportunities for personal growth.
- Other info: This is an office-based role in Eastbourne with a focus on teamwork and problem-solving.
- Why this job: Be part of a family-run business that values diversity and fosters long-term customer relationships.
- Qualifications: Excellent communication skills, attention to detail, and proficiency in Microsoft Office are essential.
The predicted salary is between 24000 - 36000 £ per year.
Do you take pride in delivering outstanding customer support? Do you enjoy finding solutions the first time round? If so, we have a great opportunity for you. We have an exciting opportunity for the right candidate to join our Sales Support Team, specifically working with Amazon.
We are looking for enthusiastic individuals with a passion for offering excellent customer service. The ideal candidates will be capable and comfortable handling direct customer communications, across both phone calls and email, to our varied customer base.
Our Sales Support Team sits within our overall Sales Office and provides support and customer service. This role is a key one that helps build trust, leading to long-term relationships with our customers. Amazon support provides bespoke support between the busy workings of Amazon and Gardners. This role requires attention to detail and an analytical approach.
Working in a small team, you will be responsible for liaising with Amazon on a day-to-day basis. This is an office-based role within our Eastbourne facility. Full training will be provided.
Some of the day-to-day tasks are outlined below, but other ad-hoc duties may be required:
- Use Vendor central on a day-to-day basis to keep up to date with shortages, returns and accuracy charges. You will need to ensure these are dealt with within our service level agreements.
- Providing information to the Sales Management Team when requested to ensure efficient running of the account.
- To highlight any improvements or recommendations to improve efficiency.
- Work in a timely manner to resolve issues raised by Amazon.
- Work closely with both accounts and data analysts.
The ideal candidate will need:
- Excellent communication skills, both verbally and written.
- Confidence talking to customers on the telephone.
- Good knowledge of Microsoft Office, with particular knowledge of Outlook and Excel.
- Self-motivated, and keen to improve.
- Excellent attention to detail.
- Ability to take ownership of queries and respond within a timely manner.
- Comfortable working on your own initiative, but also know when to escalate issues.
- Flexibility and willingness to adapt where necessary to help the wider team.
- Resilience with the ability to problem solve.
Desired Skills:
- Previous experience working within an office environment would be an advantage.
About Company: Gardners is one of the world's largest wholesalers of physical and digital English language books, as well as gifts and stationery. Based primarily from our Eastbourne premises, we are proud to be a family-run business with our staff at the very heart of what we do. Our departments and teams' combined effort ensures we offer a first-class service to our global customer base, combined with a fast delivery service. At Gardners, we recognise that our people are our strength, and the diverse talents they bring to our collaborative workforce are directly linked to our success. We are an equal opportunities employer and place a high value on diversity and inclusion across all departments.
Amazon Sales Support in Eastbourne employer: Gardners
At Gardners, we pride ourselves on being a family-run business that values our employees as our greatest asset. Located in Eastbourne, our Sales Support Team offers a collaborative work culture where you can thrive through comprehensive training and opportunities for personal growth. Join us to deliver exceptional customer service while enjoying a supportive environment that champions diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Amazon Sales Support in Eastbourne
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gardners. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gardners before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Amazon Sales Support in Eastbourne
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gardners:Your cover letter is your chance to shine! Tell us why you want to work at Gardners specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gardners!
How to prepare for a job interview at Gardners
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
