Systems Trainer

Location: Thames Valley (with travel between our offices as required)

Reporting to: Technology Director

Help shape how people use technology. Technology is transforming the way legal services are delivered, and we're looking for an enthusiastic and engaging Systems Trainer to help our people make the most of it. This is an exciting opportunity to join our Technology Team and play a key role in developing colleagues' confidence and capability across our technology platforms. You'll design and deliver engaging training that enables people to work smarter, embrace new ways of working and get the very best from the systems they use every day. Whether you're delivering classroom sessions, creating digital learning resources or supporting colleagues through the rollout of new technology, you'll make a real difference to the way our firm works.

About the role

• Design and deliver engaging technology training for legal and business support teams.
• Lead induction and onboarding training for new employees and partners.
• Deliver training on our legal case management systems, Microsoft 365 applications and other business-critical technologies.
• Create high-quality learning resources, including user guides, videos, quick reference materials and e-learning content.
• Provide one-to-one coaching, workshops, virtual training and floor-walking support.
• Work alongside our Technology Team to support software upgrades, new system implementations and wider digital transformation projects.
• Identify training needs, evaluate learning outcomes and continuously improve our training offering.
• Champion best practice and help colleagues adopt new technology with confidence.

What you'll be working with

You'll have the opportunity to work with a broad range of technologies that support every part of our business, including:

• Microsoft 365 applications, including Outlook, Word, Excel, PowerPoint, Teams and SharePoint.
• Our legal case management system (Partner for Windows).
• Bundledocs and other legal technology solutions.
• Document management and workflow systems.
• Telephony and collaboration platforms.
• Business applications used across our legal and business support teams.
• New and emerging technologies, including AI-enabled tools, as we continue to invest in innovation and digital transformation.

No two days are the same, and you'll have the opportunity to help shape how technology is adopted across the firm as new systems and capabilities are introduced.

About you

You'll be passionate about helping others learn and enjoy making technology accessible to people with varying levels of technical knowledge. We're looking for someone who has:

• A minimum of two years’ experience as a Systems Trainer, IT Trainer, Technology Trainer or in a similar role.
• Excellent knowledge of Microsoft 365, including Outlook, Word, Excel, PowerPoint, Teams and SharePoint.
• Experience of designing and delivering engaging training using a variety of learning methods.
• Outstanding presentation, communication and facilitation skills.
• The ability to explain technical concepts clearly and confidently to non-technical audiences.
• Strong organisational skills and the ability to manage multiple priorities.
• A collaborative, proactive approach and a genuine commitment to providing an excellent user experience.

It would be advantageous if you have:

• Experience within a legal or professional services environment.
• Knowledge of legal case management systems such as Partner for Windows.
• Experience of Learning Management Systems (LMS), e-learning development or change management.
• Relevant Microsoft, learning and development or training qualifications.

What success looks like

In this role, you'll have the opportunity to make a visible impact across the firm. Success will include:

• Colleagues who are confident, capable and enthusiastic users of the firm's technology.
• New employees who quickly become productive through engaging and effective onboarding.
• High levels of adoption of new systems, processes and digital ways of working.
• Training materials and learning resources that are engaging, accessible and kept up to date.
• Strong partnerships with colleagues across the business, helping to identify learning needs and deliver practical solutions.
• Training programmes that are informed by user feedback, support trends and business priorities, leading to continuous improvement.
• A learning culture where colleagues feel supported to embrace new technology and continually develop their skills.
• A measurable contribution to the firm's digital transformation, operational efficiency and client service through effective technology adoption.

Why join Gardner Leader?

At Gardner Leader, we're committed to creating an environment where our people can thrive. We invest in technology because we know it helps our people deliver an exceptional service to our clients, and we invest just as much in helping our colleagues develop the skills and confidence to use it effectively. You'll join a collaborative and supportive team where your ideas are welcomed, your expertise is valued and you'll have the opportunity to influence how technology is adopted across the firm. If you're an engaging trainer who enjoys helping people succeed and wants to play a key role in an ambitious and forward-thinking law firm, we'd love to hear from you.