Senior Account Manager

Purpose of role and accountabilities:

At Gardner, client relationships are our top priority. The ideal candidate will need to have experience as an Account Manager and exceptional customer service. We are looking for a dedicated and personable manager to act as the main point of contact for a senior client with the assistance of a direct report.

• Ensures that Delivery Performance is maintained at a World Class level of performance for all customers.
• To develop a Customer Relationship Management strategy and business plans which support the business.
• To provide a focal point for the customer within the business identified contracts and to optimise the working relationship with the customer, through regular meetings, telephone contact and formal reporting.
• Ensuring customer satisfaction and 98% OTIF delivery.
• Conduct regular performance and forecasting reviews with the customers for dissemination into the SIOP and ERP systems.
• Ensure all Sales Orders are loaded, checked and verified.
• Maintain, improve and stabilise the Customer demand signals into the Gardner Group.
• To maintain Sales order integrity via Paragon/customer order book, updating where required and notifying customer of any delivery date/quantity changes.
• Ensuring contract review procedure is followed (through liaison with relevant departments ref quote, contract review checklist for any orders received – both for electronic and manual purchase orders).
• Populating customer progressing sheet with promise dates/comments and returning to customer in timely fashion.
• Ideally will have a strong track record Tier 1 Aerospace Suppliers.
• Manage and develop Personal Development Plans for direct reports.
• To generate visual business metric, which enable business performance to be tracked on a regular basis and targets achieved.
• Continually review all aspects of the operation so that methods, procedures and efficiency can be improved.
• Create and maintain an innovative environment that encourages employee participation through continuous improvement, raising quality and effective team working, sharing best practice where possible.
• Develop an 'Early Warning System' for issues that could affect GAEs ability to supply parts to its customer base.
• To work within cross functional teams to support business development, growth and improvement projects as required.
• To lead by example and ensure appropriate standard of behaviour and conduct are maintained within the business in line with company policies.
• Any other duties within your capabilities as requested by the Gardner Senior Management Team.

Core skills/attributes needed:

• Extensive knowledge of production processes and Customer Relationship Management preferably within the aerospace or automotive industry or similar.
• Ability to understand and interpret engineering drawings and aerospace specifications.
• First class leadership and motivational skills.
• Problem analysis and decision making.
• Strong customer focus combined with business development skills/commercial awareness.
• Can coach and mentor, and lead by example.
• Be an excellent communicator with good negotiation skills.
• Resilience and tenacity.
• Willing to travel across the Gardner sites as required.
• Ability to work under pressure, as part of a team but often on their own initiative.
• MRP management.
• Lead Time Analysis.
• Capacity Management, development and introduction.
• Problem Solving.