At a Glance
- Tasks: Be the go-to person for IT queries and troubleshoot tech issues.
- Company: Join Gardiner Bros, a family-run business with a rich history and global partnerships.
- Benefits: Enjoy 25 days holiday, staff discounts, and a supportive work environment.
- Other info: Diverse workplace committed to inclusivity and personal development.
- Why this job: Kickstart your IT career in a dynamic role with real impact on the team.
- Qualifications: Customer service skills and basic IT knowledge are essential.
The predicted salary is between 28500 - 28500 £ per year.
Salary – Up to £28,500 (depending on experience)
Hours – Monday – Friday 8:30 – 17:00
Location – Stonehouse, GL10 3EZ - Office Based
At Gardiner Bros, we believe how we treat people matters. Starting as a small family run business in 1860, we’ve grown into a multi-million-pound partner to over 80 global brands, including Skechers, Crocs, Hush Puppies, Muck Boots along with our own brands Amblers Safety and Cotswold. We are also proud to distribute to some of the UK's Largest Online, Highstreet, and Outdoor retailers.
What will the Service Desk Analyst role entail?
- Our IT team use a ticketing system to manage all requests and issues from the business, covering a broad range of queries.
- The service desk analyst is the first point of contact for office and warehouse staff across the business, for any IT queries or problems.
- Ensuring all requests are logged and processed through to resolution and keeping the end user updated.
- Being the first point of contact to resolve all requests where possible.
- Troubleshoot hardware, software and connectivity issues across the business.
- Escalating cases where necessary to 2nd line support and our external support providers where appropriate.
- Setting up IT equipment and access for new starters, as well as onboarding and exiting for employees.
- Supporting IT team with end user devices across the business such as laptops, mobile devices, etc.
- Continually identify opportunities for improved operational efficiencies and the aim of eliminating repetitive issues.
What we’re looking for?
- A proactive individual who is organised and able to deal with a variety of different tasks.
- Strong customer service and communication skills, ability to talk to people of all levels.
- A want to develop their IT skills and knowledge.
- Previous experience in a service desk or IT support role with a strong customer service mindset.
- Good knowledge of Microsoft Windows, Microsoft 365, Active Directory/Entra ID and end-user device support.
- Strong problem solving, communication and organisational skills with the ability to manage priorities effectively.
What we offer in return:
- 25 Days annual leave entitlement.
- Enhanced maternity and paternity leave.
- Generous staff discounts on all brands we supply.
- Life assurance & company pension.
- Discounts local gym memberships.
We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds, experiences, and perspectives. If you need any adjustments during the recruitment process, please let us know—we are happy to help!
Service Desk Analyst in Stonehouse employer: Gardiner Bros & Co (Leathers) Ltd
At Gardiner Bros, we pride ourselves on fostering a supportive and inclusive work environment where every employee is valued. As a Service Desk Analyst, you will benefit from a generous annual leave entitlement, enhanced family leave policies, and opportunities for professional growth within our dynamic IT team. Located in Stonehouse, our office culture encourages collaboration and innovation, making it an excellent place for those looking to develop their skills while contributing to a company that partners with renowned global brands.
Contact Details:
Gardiner Bros & Co (Leathers) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Stonehouse
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or online webinars. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Gardiner Bros and understand their values and culture. Tailor your answers to show how you fit into their team and can contribute to their success.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. This will help you get comfortable talking about your experience and skills, especially in relation to the Service Desk Analyst role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the team at Gardiner Bros.
We think you need these skills to ace Service Desk Analyst in Stonehouse
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight your relevant experience, especially in IT support and customer service. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Skills:Don’t forget to mention your technical skills, especially with Microsoft Windows, Microsoft 365, and Active Directory. We love seeing candidates who are proactive and eager to learn more about IT!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Gardiner Bros & Co (Leathers) Ltd
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows, Microsoft 365, and Active Directory. Be ready to discuss how you've used these tools in previous roles, as this will show your technical competence and readiness for the Service Desk Analyst position.
✨Customer Service is Key
Since you'll be the first point of contact for IT queries, highlight your customer service skills. Prepare examples of how you've successfully resolved issues for users in the past, demonstrating your ability to communicate effectively with people at all levels.
✨Problem-Solving Scenarios
Think of specific instances where you’ve troubleshot hardware or software issues. Be prepared to walk through your thought process during these situations, as it will showcase your analytical skills and proactive approach to problem-solving.
✨Show Your Organisational Skills
As a Service Desk Analyst, you'll juggle multiple tasks. Share examples of how you've managed priorities in a busy environment. This will illustrate your organisational abilities and readiness to handle the diverse demands of the role.
