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- Tasks: Provide top-notch customer support and manage orders in a fast-paced environment.
- Company: Join Gardiner Bros, a family-run business with a rich history and global partnerships.
- Benefits: Enjoy 25 days of annual leave, generous discounts, and enhanced parental leave.
- Other info: Hybrid work model with opportunities for growth in a dynamic setting.
- Why this job: Kickstart your career in a supportive team while helping customers every day.
- Qualifications: Friendly communicator with attention to detail; experience with Zendesk is a plus.
The predicted salary is between 26227 - 26227 £ per year.
Salary: Starting from £26,227.50 per annum
Hours: Monday – Friday 8:30 – 17:00pm (37.5 hours per week)
Location: Stonehouse, GL10 3EX – Hybrid - Minimum 3 days in the office
At Gardiner Bros, we believe how we treat people matters. We are proud to distribute to some of the UK's largest online, high street, and outdoor retailers.
We’re looking for a Customer Service Administrator to join our friendly and fast-paced team. This is a great opportunity for someone at the beginning of their career or looking for a new challenge, who thrives in a busy environment and enjoys supporting customers and being part of a collaborative team.
What the Customer Service Administrator role entails:
- Providing high-quality customer support via phone and email, handling enquiries, orders, deliveries and product queries.
- Accurately processing customer orders, invoices, credits and returns.
- Resolving customer issues efficiently, including dispatch problems, shortages, returns and incorrect deliveries.
- Supporting customers with online portals and web-based services, including account access.
- Coordinating with carriers, warehouse and internal teams to ensure smooth order fulfilment and delivery.
- Maintaining accurate product and pricing information while supporting general administrative tasks.
What We’re Looking For:
- A friendly, confident communicator who enjoys helping customers.
- Good attention to detail with the ability to work under pressure.
- Comfortable using Microsoft Office (Excel) and learning new systems.
- A proactive team player who enjoys working in a fast-moving environment.
- Experience using Zendesk or similar platforms is desirable but not essential.
Why Join us?
- 25 Days annual leave entitlement.
- Enhanced maternity and paternity leave.
- Generous staff discounts on all brands we supply.
Customer Service Administrator (Wholesale) in Stonehouse employer: Gardiner Bros & Co (Leathers) Ltd
Contact Detail:
Gardiner Bros & Co (Leathers) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator (Wholesale) in Stonehouse
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Gardiner Bros. Understand their values and the brands they work with. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! As a Customer Service Administrator, you'll need to be a friendly and confident communicator. Try role-playing common customer scenarios with a friend or family member to get comfortable with handling enquiries and resolving issues.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how you've successfully managed tasks under pressure. Highlight any experiences where you’ve had to process orders or handle customer queries accurately.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Administrator (Wholesale) in Stonehouse
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience and skills that align with what we’re looking for in a Customer Service Administrator. This shows us you’ve done your homework!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since this role involves helping customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Gardiner Bros & Co (Leathers) Ltd
✨Know the Company
Before your interview, take some time to research Gardiner Bros. Understand their history, values, and the brands they work with. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. Prepare examples from your past experiences where you've successfully resolved customer issues or handled enquiries. Practising these scenarios can help you articulate your thoughts clearly during the interview.
✨Demonstrate Attention to Detail
In this role, accuracy is crucial. Be ready to discuss how you ensure precision in your work, whether it's processing orders or maintaining product information. You might even want to bring up specific tools or methods you use to stay organised and detail-oriented.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges you might encounter in customer service, like handling a delivery issue or a dissatisfied customer, and prepare your responses to demonstrate your proactive approach.