At a Glance
- Tasks: Assist customers with queries, process orders, and keep everything organised.
- Company: Join Gardiner Bros, a family-run business with a rich history and global partnerships.
- Benefits: Enjoy 25 days annual leave, staff discounts, and a supportive work environment.
- Other info: Diverse workplace committed to inclusivity and personal growth.
- Why this job: Be part of a friendly team and make a real difference during our busy peak period.
- Qualifications: Great communication skills and attention to detail; experience with Zendesk is a plus.
The predicted salary is between 27800 - 28000 £ per year.
Role: Customer Service Administrator – Fixed Term Contract
Salary: £26,227.50 per annum
Hours: Monday – Friday 8:30 – 17:00pm (37.5 hours per week)
Location: Stonehouse, GL10 3EX – Minimum 3 days in the office
At Gardiner Bros, we believe how we treat people matters. We’re looking for a Customer Service Administrator to join our friendly and fast-paced team on a fixed term contract, to support us through our busy peak period. Whether you're new to office work or bringing previous customer service experience, if you’re a great communicator with a passion for problem-solving, we’d love to hear from you!
What the Customer Service Administrator role entails:
- Dealing with customer calls and emails, helping with questions about orders, deliveries and products.
- Process orders and returns accurately, making sure everything is sent out on time and in the right format.
- Handle invoices, refunds, credits and work with other teams, such as accounts and buying to sort out any issues.
- Supporting online sales through our customer portals (e.g., Hush Puppies, Muck Boot).
- Work closely with teams across the business to keep things running smoothly and make sure stock and product information is up to date.
- Take care of general admin tasks and help keep everything organized.
What We’re Looking For:
- A friendly, confident communicator who enjoys helping customers.
- Good attention to detail and the ability to work under pressure.
- Comfortable using Microsoft Office (Excel) and learning new systems.
- A proactive team player who enjoys working in a fast-moving environment.
- Experience using Zendesk is desirable but not essential.
Why Join us?
- 25 Days annual leave entitlement.
- Enhanced maternity and paternity leave.
- Generous staff discounts on all brands we supply.
- Life Assurance & Company Pension.
- Local Gym Membership Discount.
We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds, experiences, and perspectives. If you need any adjustments during the recruitment process, please let us know—we are happy to help!
Customer Service Administrator - Fixed Term Contract in Stonehouse employer: Gardiner Bros & Co (Leathers) Ltd
At Gardiner Bros, we pride ourselves on our family-run heritage and commitment to treating people with respect. As an Area Sales Manager in the Midlands & Wales region, you'll enjoy a supportive work culture that values diversity and inclusivity, alongside competitive benefits such as generous annual leave, enhanced parental leave, and discounts on our extensive range of brands. With opportunities for personal growth and development, you will play a key role in driving success while representing leading safety and workwear brands in a dynamic market.
Contact Details:
Gardiner Bros & Co (Leathers) Ltd Recruitment Team
