At a Glance
- Tasks: Be the go-to person for IT queries and support across the business.
- Company: Join Gardiner Bros, a family-run business with a rich history and global partnerships.
- Benefits: Enjoy 25 days holiday, staff discounts, life assurance, and a company pension.
- Other info: Diverse workplace committed to inclusivity and personal development.
- Why this job: Kickstart your IT career in a supportive environment with real impact on daily operations.
- Qualifications: Customer service experience and knowledge of Microsoft tools are essential.
The predicted salary is between 28500 - 28500 £ per year.
Salary – Up to £28,500 (depending on experience)
Hours – Monday – Friday 8:30 – 17:00
Location – Stonehouse, GL10 3EZ - Office Based
At Gardiner Bros, we believe how we treat people matters. Starting as a small family run business in 1860, we've grown into a multi-million-pound partner to over 80 global brands, including Skechers, Crocs, Hush Puppies, Muck Boots along with our own brands Amblers Safety and Cotswold. We are also proud to distribute to some of the UK's Largest Online, Highstreet, and Outdoor retailers.
What will the Service Desk Analyst role entail?
- Our IT team use a ticketing system to manage all requests and issues from the business, covering a broad range of queries.
- The service desk analyst is the first point of contact for office and warehouse staff across the business, for any IT queries or problems.
- Ensuring all requests are logged and processed through to resolution and keeping the end user updated.
- Being the first point of contact to resolve all requests where possible.
- Troubleshoot hardware, software and connectivity issues across the business.
- Escalating cases where necessary to 2nd line support and our external support providers where appropriate.
- Setting up IT equipment and access for new starters, as well as onboarding and exiting for employees.
- Supporting IT team with end user devices across the business such as laptops, mobile devices, etc.
- Continually identify opportunities for improved operational efficiencies and the aim of eliminating repetitive issues.
What we're looking for?
- The key things we are looking for in our service desk analyst is a proactive individual who is organised and able to deal with a variety of different tasks as well as strong customer service and communication skills.
- Ability to talk to people of all levels and a want to develop their IT skills and knowledge.
- Previous experience in a service desk or IT support role with a strong customer service mindset.
- Good knowledge of Microsoft Windows, Microsoft 365, Active Directory/Entra ID and end-user device support.
- Strong problem solving, communication and organisational skills with the ability to manage priorities effectively.
What we offer in return:
- 25 Days annual leave entitlement.
- Enhanced maternity and paternity leave.
- Generous staff discounts on all brands we supply.
- Life assurance & company pension.
- Discounts local gym memberships.
- Free mortgage advice & £0 broker Fee.
- Eyecare vouchers.
We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds, experiences, and perspectives. If you need any adjustments during the recruitment process, please let us know—we are happy to help!
Service Desk Analyst in Stonehouse employer: Gardiner Bros and Company (leathers) Ltd
At Gardiner Bros, we pride ourselves on fostering a supportive and inclusive work environment where every employee is valued. As a Service Desk Analyst, you will benefit from generous annual leave, enhanced family leave, and opportunities for professional growth within our dynamic IT team. Located in Stonehouse, our office culture encourages collaboration and innovation, making it an excellent place for those looking to develop their skills while contributing to a company that partners with renowned global brands.
Contact Details:
Gardiner Bros and Company (leathers) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst in Stonehouse
✨Tip Number 1
Network like a pro! Reach out to current employees at Gardiner Bros on LinkedIn or other platforms. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you resolved issues effectively, especially in a service desk environment.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Service Desk Analyst in Stonehouse
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight your relevant experience in IT support and customer service, and don’t forget to mention any specific skills like Microsoft Windows or Active Directory that match the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about the role and how your skills can benefit Gardiner Bros. Keep it friendly and professional, and make sure to show off your communication skills.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so share those success stories!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Gardiner Bros and Company (leathers) Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of Microsoft Windows, Microsoft 365, and Active Directory. Be ready to discuss how you've used these tools in previous roles or how you would troubleshoot common issues. This shows you're not just familiar with the tech but can also apply it effectively.
✨Customer Service is Key
Since you'll be the first point of contact for IT queries, highlight your customer service skills. Prepare examples of how you've successfully resolved issues for users in the past. This will demonstrate your proactive approach and ability to communicate with people at all levels.
✨Organise Your Thoughts
With a variety of tasks on your plate, being organised is crucial. Before the interview, think about how you prioritise tasks and manage your time. You might even want to jot down a few strategies you've used in the past to keep everything running smoothly.
✨Show Your Problem-Solving Skills
Be prepared to discuss specific problems you've encountered in previous roles and how you solved them. This could involve troubleshooting hardware or software issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
