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- Tasks: Provide top-notch customer support and manage orders in a fast-paced environment.
- Company: Join Gardiner Bros, a family-run business with a rich history and global partnerships.
- Benefits: Enjoy 25 days annual leave, generous discounts, and life assurance.
- Other info: Hybrid work model with opportunities for growth and development.
- Why this job: Kickstart your career in a supportive team while helping customers thrive.
- Qualifications: Friendly communicator with attention to detail and team spirit.
The predicted salary is between 26227 - 26227 £ per year.
Salary: Starting from £26,227.50 per annum
Hours: Monday – Friday 8:30 – 17:00pm (37.5 hours per week)
Location: Stonehouse, GL10 3EX – Hybrid - Minimum 3 days in the office
At Gardiner Bros, we believe how we treat people matters. Starting as a small family run business in 1860, we have grown into a multi-million-pound partner to over 80 global brands, including Skechers, Crocs, Hush Puppies, and Muck Boots, alongside our own brands Amblers Safety and Cotswold. We are proud to distribute to some of the UK's largest online, high street, and outdoor retailers – Next, John Lewis, Screwfix, Mole Valley, Cotswold Outdoors, Freemans, JD Williams, Very, and Littlewoods to name a few.
We are looking for a Customer Service Administrator to join our friendly and fast-paced team. This is a great opportunity for someone at the beginning of their career or looking for a new challenge, who thrives in a busy environment and enjoys supporting customers and being part of a collaborative team.
What the Customer Service Administrator role entails:
- Providing high-quality customer support via phone and email, handling enquiries, orders, deliveries and product queries.
- Accurately processing customer orders, invoices, credits and returns.
- Resolving customer issues efficiently, including dispatch problems, shortages, returns and incorrect deliveries.
- Supporting customers with online portals and web-based services, including account access.
- Coordinating with carriers, warehouse and internal teams to ensure smooth order fulfilment and delivery.
- Maintaining accurate product and pricing information while supporting general administrative tasks.
What We’re Looking For:
- A friendly, confident communicator who enjoys helping customers
- Good attention to detail with the ability to work under pressure
- Comfortable using Microsoft Office (Excel) and learning new systems
- A proactive team player who enjoys working in a fast-moving environment
- Experience using Zendesk or similar platforms is desirable but not essential
Why Join us?
- 25 Days annual leave entitlement
- Enhanced maternity and paternity leave
- Generous staff discounts on all brands we supply
- Life Assurance & Company Pension
- Local Gym Membership Discount
- Free Mortgage advice & £0 Broker Fee
- Eyecare Vouchers
Customer Service Administrator (Wholesale) in Stonehouse employer: Gardiner Bros and Company (leathers) Ltd
Contact Detail:
Gardiner Bros and Company (leathers) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator (Wholesale) in Stonehouse
✨Tip Number 1
Get to know the company! Research Gardiner Bros and their values. When you understand what they stand for, you can tailor your approach during interviews and show them you're a perfect fit for their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios and think about how you'd handle them. This will help you feel more confident when discussing your problem-solving skills in the interview.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it shows you're genuinely interested in the company culture.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Service Administrator (Wholesale) in Stonehouse
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Administrator role. Highlight any relevant customer service experience and your ability to work in a fast-paced environment.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you want to join Gardiner Bros and how you can contribute to the team.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, make sure your written application showcases your communication skills. Keep it clear, concise, and friendly – just like how we like to treat our customers!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Gardiner Bros and Company (leathers) Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Gardiner Bros. Understand their history, values, and the brands they work with. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. Practising clear and confident responses will help you shine during the interview.
✨Demonstrate Attention to Detail
In this role, accuracy is crucial. Be ready to discuss how you ensure precision in your work, whether it's processing orders or maintaining product information. You might even want to bring up specific tools or methods you use to stay organised.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills. Think about potential challenges you might encounter in customer service and how you would handle them. This will show that you're proactive and prepared for the fast-paced environment.