At a Glance
- Tasks: Assist customers with queries, process orders, and keep everything organised.
- Company: Join Gardiner Bros, a family-run business with a rich history and global partnerships.
- Benefits: Enjoy 25 days annual leave, generous discounts, and life assurance.
- Other info: Diverse and inclusive workplace with opportunities for growth.
- Why this job: Be part of a friendly team and make a real difference during our busy peak period.
- Qualifications: Great communication skills and attention to detail; experience with Zendesk is a plus.
The predicted salary is between 25335 - 30965 £ per year.
Role: Customer Service Administrator – Fixed Term Contract with the potential to become a permanent position.
Salary: £26,227.50 per annum
Hours: Monday – Friday 8:30 – 17:00pm (37.5 hours per week)
Location: Stonehouse, GL10 3EX – Minimum 3 days in the office
At Gardiner Bros, we believe how we treat people matters. Starting as a small family run business in 1860, we have grown into a multi-million-pound partner to over 80 global brands, including Skechers, Crocs, Hush Puppies, Muck Boots along with our own brands Amblers Safety and Cotswold. We are also proud to distribute to some of the UK’s Largest Online, Highstreet, and Outdoor retailers – Next, John Lewis, Screwfix, Mole Valley, Cotswold Outdoors, Freemans, JD Williams, Very, and Littlewoods to name a few.
We’re looking for a Customer Service Administrator to join our friendly and fast-paced team on a fixed term contract, to support us through our busy peak period. Whether you’re new to office work or bringing previous customer service experience, if you’re a great communicator with a passion for problem-solving, we’d love to hear from you!
What the Customer Service Administrator role entails:
- Dealing with customer calls and emails, helping with questions about orders, deliveries and products.
- Process orders and returns accurately, making sure everything is sent out on time and in the right format.
- Handle invoices, refunds, credits and work with other teams, such as accounts and buying to sort out any issues.
- Supporting online sales through our customer portals (e.g., Hush Puppies, Muck Boot).
- Work closely with teams across the business to keep things running smoothly and make sure stock and product information is up to date.
- Take care of general admin tasks and help keep everything organised.
What We’re Looking For:
- A friendly, confident communicator who enjoys helping customers.
- Good attention to detail and the ability to work under pressure.
- Comfortable using Microsoft Office (Excel) and learning new systems.
- A proactive team player who enjoys working in a fast-moving environment.
- Experience using Zendesk is desirable but not essential.
Why Join us?
- 25 Days annual leave entitlement
- Enhanced maternity and paternity leave
- Generous staff discounts on all brands we supply
- Life Assurance & Company Pension
- Local Gym Membership Discount
- Free Mortgage advice & £0 Broker Fee
- Eyecare Vouchers
We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds, experiences, and perspectives.
If you need any adjustments during the recruitment process, please let us know—we are happy to help!
Customer Service Administrator - Fixed Term Contract in Stonehouse employer: Gardiner Bros and Company (leathers) Ltd
At Gardiner Bros, we pride ourselves on our family-oriented culture and commitment to employee well-being, making us an exceptional employer in the heart of Stonehouse. With competitive salaries, a supportive work environment, and opportunities for professional growth, we empower our team members to thrive while collaborating with renowned global brands in the food and beverage sector.
Contact Details:
Gardiner Bros and Company (leathers) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - Fixed Term Contract in Stonehouse
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Gardiner Bros and Company (leathers) Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Gardiner Bros and Company (leathers) Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator - Fixed Term Contract in Stonehouse
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Gardiner Bros and Company (leathers) Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Gardiner Bros and Company (leathers) Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Gardiner Bros and Company (leathers) Ltd!
How to prepare for a job interview at Gardiner Bros and Company (leathers) Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
