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- Tasks: Provide top-notch customer support and manage orders in a fast-paced environment.
- Company: Join Gardiner Bros, a family-run business with a rich history and global partnerships.
- Benefits: Enjoy 25 days annual leave, generous discounts, and life assurance.
- Other info: Hybrid work model with opportunities for growth and development.
- Why this job: Kickstart your career in a supportive team while helping customers thrive.
- Qualifications: Friendly communicator with attention to detail and a love for teamwork.
The predicted salary is between 26227 - 26227 £ per year.
Salary: Starting from £26,227.50 per annum
Hours: Monday - Friday 8:30 - 17:00 (37.5 hours per week)
Location: Stonehouse, GL10 3EX - Hybrid - Minimum 3 days in the office
At Gardiner Bros, we believe how we treat people matters. Starting as a small family run business in 1860, we've grown into a multi-million-pound partner to over 80 global brands, including Skechers, Crocs, Hush Puppies, and Muck Boots, alongside our own brands Amblers Safety and Cotswold. We are proud to distribute to some of the UK's largest online, high street, and outdoor retailers.
We're looking for a Customer Service Administrator to join our friendly and fast-paced team. This is a great opportunity for someone at the beginning of their career or looking for a new challenge, who thrives in a busy environment and enjoys supporting customers and being part of a collaborative team.
What the Customer Service Administrator role entails:
- Providing high-quality customer support via phone and email, handling enquiries, orders, deliveries and product queries.
- Accurately processing customer orders, invoices, credits and returns.
- Resolving customer issues efficiently, including dispatch problems, shortages, returns and incorrect deliveries.
- Supporting customers with online portals and web-based services, including account access.
- Coordinating with carriers, warehouse and internal teams to ensure smooth order fulfilment and delivery.
- Maintaining accurate product and pricing information while supporting general administrative tasks.
What We're Looking For:
- A friendly, confident communicator who enjoys helping customers
- Good attention to detail with the ability to work under pressure
- Comfortable using Microsoft Office (Excel) and learning new systems
- A proactive team player who enjoys working in a fast-moving environment
- Experience using Zendesk or similar platforms is desirable but not essential
Why Join us?
- 25 Days annual leave entitlement
- Enhanced maternity and paternity leave
- Generous staff discounts on all brands we supply
- Life Assurance & Company Pension
- Local Gym Membership Discount
- Free Mortgage advice & £0 Broker Fee
- Eyecare Vouchers
Customer Service Administrator in Stonehouse employer: Gardiner Bros and Company (leathers) Ltd
Contact Detail:
Gardiner Bros and Company (leathers) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Stonehouse
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Gardiner Bros. Understand their values and the brands they work with. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common customer service scenarios you might face in the role. Think about how you'd handle tricky situations or difficult customers. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Show off your skills! During the interview, highlight your attention to detail and ability to work under pressure. Share specific examples from your past experiences where you've successfully managed customer queries or resolved issues.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows your enthusiasm for the role and keeps you fresh in their minds.
We think you need these skills to ace Customer Service Administrator in Stonehouse
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Service Administrator role. Highlight any relevant customer service experience and your ability to work in a fast-paced environment.
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you align with our values at Gardiner Bros. Don’t forget to mention why you’re excited about joining our team!
Show Off Your Communication Skills: As a Customer Service Administrator, communication is key. Make sure your application is clear, concise, and free of errors. This will demonstrate your attention to detail and your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Gardiner Bros and Company (leathers) Ltd
✨Know the Company
Before your interview, take some time to research Gardiner Bros. Understand their history, values, and the brands they work with. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Communication Skills
As a Customer Service Administrator, strong communication is key. Prepare examples of how you've successfully handled customer queries or resolved issues in the past. Practising clear and confident responses will help you shine during the interview.
✨Demonstrate Attention to Detail
In this role, accuracy is crucial. Be ready to discuss how you ensure precision in your work, whether it's processing orders or maintaining product information. You might even want to bring up any tools or methods you use to stay organised.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in the role. This shows that you're engaged and eager to contribute to the team.