At a Glance
- Tasks: Be the go-to person for IT queries and troubleshoot tech issues.
- Company: Join Gardiner Bros, a family-run business with a rich history and global partnerships.
- Benefits: Enjoy 25 days holiday, staff discounts, and a supportive work environment.
- Other info: Diverse workplace committed to inclusivity and personal development.
- Why this job: Kickstart your IT career in a dynamic role with real impact on the team.
- Qualifications: Proactive attitude, strong customer service skills, and basic IT knowledge required.
The predicted salary is between 28500 - 28500 £ per year.
Salary – Up to £28,500 (depending on experience)
Hours – Monday – Friday 8:30 – 17:00
Location – Stonehouse, GL10 3EZ - Office Based
At Gardiner Bros, we believe how we treat people matters. Starting as a small family run business in 1860, we've grown into a multi-million-pound partner to over 80 global brands, including Skechers, Crocs, Hush Puppies, Muck Boots along with our own brands Amblers Safety and Cotswold.
What will the Service Desk Analyst role entail?
- Our IT team use a ticketing system to manage all requests and issues from the business, covering a broad range of queries.
- The service desk analyst is the first point of contact for office and warehouse staff across the business, for any IT queries or problems.
- Ensuring all requests are logged and processed through to resolution and keeping the end user updated.
- Being the first point of contact to resolve all requests where possible.
- Troubleshoot hardware, software and connectivity issues across the business.
- Escalating cases where necessary to 2nd line support and our external support providers where appropriate.
- Setting up IT equipment and access for new starters, as well as onboarding and exiting for employees.
- Supporting IT team with end user devices across the business such as laptops, mobile devices, etc.
- Continually identify opportunities for improved operational efficiencies and the aim of eliminating repetitive issues.
What we're looking for?
- A proactive individual who is organised and able to deal with a variety of different tasks.
- Strong customer service and communication skills, ability to talk to people of all levels and a want to develop their IT skills and knowledge.
- Previous experience in a service desk or IT support role with a strong customer service mindset.
- Good knowledge of Microsoft Windows, Microsoft 365, Active Directory/Entra ID and end-user device support.
- Strong problem solving, communication and organisational skills with the ability to manage priorities effectively.
What we offer in return:
- 25 Days annual leave entitlement.
- Enhanced maternity and paternity leave.
- Generous staff discounts on all brands we supply.
- Life assurance & company pension.
- Discounts local gym memberships.
- Free mortgage advice & £0 broker Fee.
- Eyecare vouchers.
We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds, experiences, and perspectives. If you need any adjustments during the recruitment process, please let us know—we are happy to help!
Service Desk Analyst employer: Gardiner Bros and Company (leathers) Ltd
At Gardiner Bros, we pride ourselves on fostering a supportive and inclusive work environment where every employee is valued. As a Service Desk Analyst, you'll enjoy a competitive salary, generous benefits including 25 days of annual leave, enhanced family leave, and discounts on our extensive range of brands. Located in Stonehouse, our office culture encourages professional growth and collaboration, making it an ideal place for those looking to develop their IT skills while contributing to a well-established family-run business.
Contact Details:
Gardiner Bros and Company (leathers) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Analyst
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at Gardiner Bros. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions related to IT support and customer service. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experiences where you successfully resolved issues, especially in a service desk environment.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Gardiner Bros.
We think you need these skills to ace Service Desk Analyst
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Service Desk Analyst role. Highlight your relevant experience, especially in IT support and customer service. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it friendly and professional, just like us at StudySmarter.
Show Off Your Skills:Don’t forget to mention your technical skills, especially with Microsoft Windows, Microsoft 365, and any troubleshooting experience. We love seeing candidates who are proactive and eager to learn more about IT!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Gardiner Bros and Company (leathers) Ltd
✨Know Your Tech
Brush up on your knowledge of Microsoft Windows, Microsoft 365, and Active Directory/Entra ID. Be ready to discuss how you've used these tools in previous roles, as this will show your technical competence and readiness for the Service Desk Analyst position.
✨Show Off Your Customer Service Skills
Prepare examples of how you've handled customer queries or IT issues in the past. Highlight your communication skills and ability to resolve problems efficiently, as this role is all about being the first point of contact for users.
✨Demonstrate Proactivity
Think of instances where you identified opportunities for improvement in your previous roles. Discuss how you took the initiative to streamline processes or eliminate repetitive issues, which aligns perfectly with what the company is looking for.
✨Practice Problem-Solving Scenarios
Anticipate common IT issues that might arise in a service desk environment and prepare your approach to solving them. This could include troubleshooting hardware or software problems. Being able to think on your feet will impress the interviewers.
