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- Tasks: Assist customers via phone and email, process orders, and manage delivery queries.
- Company: Join Gardiner Bros, a family-run business since 1860, partnering with top global brands.
- Benefits: Enjoy 25 days annual leave, staff discounts, gym membership discounts, and life assurance.
- Why this job: Be part of a friendly team, solve problems, and work with renowned brands in a dynamic environment.
- Qualifications: Great communication skills, attention to detail, and proficiency in Microsoft Office required.
- Other info: Flexible working hours with a mix of office and remote work.
The predicted salary is between 21000 - 24000 £ per year.
Salary: £23,797.80 per annum
Hours: 37.5 hours per week (7 Week Rota)
Location: Stonehouse, GL10 3EX – Minimum 2-3 days in the office
At Gardiner Bros, we believe how we treat people matters. Starting as a small family run business in 1860, we have grown into a multi-million-pound partner to over 80 global brands, including Skechers, Crocs, Hush Puppies, Muck Boots along with our own brands Amblers Safety and Cotswold. We are also proud to distribute to some of the UK’s largest online, high street, and outdoor retailers – Next, John Lewis, Screwfix, Mole Valley, Cotswold Outdoors, Freemans, JD Williams, Very, and Littlewoods to name a few.
We are looking for a Customer Service Administrator to join our friendly and fast-paced team. Whether you are new to office work or bringing previous customer service experience, if you are a great communicator with a passion for problem-solving, we would love to hear from you!
What the Customer Service Administrator role entails:
- Handling customer queries via phone and email – providing solutions
- Processing orders, managing delivery enquiries, and actioning refunds/credits
- Supporting online sales through our customer portals (e.g., Hush Puppies, Muck Boot)
What hours do we work?
- 5 weeks of Monday – Friday 8:30 – 17:00
- 1 week of Monday – Friday 7:00 – 15:30 - WFH
- 1 week of Monday – Friday 10:30 – 19:00 – WFH
What We’re Looking For:
- A friendly, confident communicator who enjoys helping customers
- Good attention to detail and the ability to work under pressure
- Comfortable using Microsoft Office and learning new systems
- A proactive team player who enjoys working in a fast-moving environment
Why Join us?
- 25 Days annual leave entitlement
- Generous staff discounts on all the brands we supply
- Life assurance & company pension
- Gym membership discount
- Free mortgage advice & £0 broker fee
- Eyecare vouchers
- A positive and inclusive workplace
- Work with some of the biggest global brands in the industry
Customer Service Administrator in Stonehouse, Gloucestershire employer: Gardiner Bros and Company (leathers) Ltd
Contact Detail:
Gardiner Bros and Company (leathers) Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Stonehouse, Gloucestershire
✨Tip Number 1
Familiarise yourself with the brands Gardiner Bros works with, such as Skechers and Crocs. Understanding their products and customer service expectations can give you an edge in conversations during the interview.
✨Tip Number 2
Practice your communication skills by role-playing common customer service scenarios. This will help you articulate your problem-solving abilities and demonstrate your confidence when handling customer queries.
✨Tip Number 3
Get comfortable with Microsoft Office tools, especially Excel and Outlook, as these are likely to be used in the role. Consider taking a quick online course to brush up on any skills you might need.
✨Tip Number 4
Show your enthusiasm for teamwork and a fast-paced environment. Think of examples from your past experiences where you thrived under pressure or contributed positively to a team dynamic.
We think you need these skills to ace Customer Service Administrator in Stonehouse, Gloucestershire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills that align with the job description. Emphasise your communication skills and problem-solving abilities, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific reasons why you want to work at Gardiner Bros and how your background makes you a great fit for their team.
Highlight Relevant Skills: In your application, be sure to mention your proficiency with Microsoft Office and any experience with customer portals. This will demonstrate your ability to adapt to their systems quickly.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Customer Service Administrator.
How to prepare for a job interview at Gardiner Bros and Company (leathers) Ltd
✨Show Your Communication Skills
As a Customer Service Administrator, strong communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and listen actively. Use examples from past experiences where you successfully resolved customer queries.
✨Highlight Problem-Solving Abilities
Gardiner Bros values problem-solving skills. Prepare to discuss specific situations where you faced challenges and how you overcame them. This will showcase your proactive approach and ability to think on your feet.
✨Familiarise Yourself with Their Brands
Research Gardiner Bros and their brands before the interview. Understanding their products and market position will not only impress your interviewers but also help you answer questions more effectively and show your genuine interest in the role.
✨Demonstrate Team Spirit
Being a team player is crucial in a fast-paced environment. Share examples of how you've collaborated with others in previous roles. Emphasising your ability to work well within a team will align with what Gardiner Bros is looking for in a candidate.
