At a Glance
- Tasks: Assist customers with queries, process orders, and keep everything organised.
- Company: Join Gardiner Bros, a family-run business with a rich history and global partnerships.
- Benefits: Enjoy 25 days annual leave, staff discounts, and enhanced parental leave.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a friendly team and make a real difference during our busy peak period.
- Qualifications: Great communication skills and attention to detail; experience with Zendesk is a plus.
Salary: £26,227.50 per annum
Hours: Monday – Friday 8:30 – 17:00pm (37.5 hours per week)
Location: Stonehouse, GL10 3EX – Minimum 3 days in the office
At Gardiner Bros, we believe how we treat people matters. We're looking for a Customer Service Administrator to join our friendly and fast-paced team on a fixed term contract, to support us through our busy peak period. Whether you're new to office work or bringing previous customer service experience, if you're a great communicator with a passion for problem-solving, we'd love to hear from you!
What the Customer Service Administrator role entails:
- Dealing with customer calls and emails, helping with questions about orders, deliveries and products.
- Process orders and returns accurately, making sure everything is sent out on time and in the right format.
- Handle invoices, refunds, credits and work with other teams, such as accounts and buying to sort out any issues.
- Supporting online sales through our customer portals (e.g., Hush Puppies, Muck Boot).
- Work closely with teams across the business to keep things running smoothly and make sure stock and product information is up to date.
- Take care of general admin tasks and help keep everything organised.
What We're Looking For:
- A friendly, confident communicator who enjoys helping customers.
- Good attention to detail and the ability to work under pressure.
- Comfortable using Microsoft Office (Excel) and learning new systems.
- A proactive team player who enjoys working in a fast-moving environment.
- Experience using Zendesk is desirable but not essential.
Why Join us?
- 25 Days annual leave entitlement.
- Enhanced maternity and paternity leave.
- Generous staff discounts on all brands we supply.
- Life Assurance & Company Pension.
- Local Gym Membership Discount.
- Free Mortgage advice & £0 Broker Fee.
- Eyecare Vouchers.
We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds, experiences, and perspectives. If you need any adjustments during the recruitment process, please let us know—we are happy to help!
Customer Service Administrator - Fixed Term Contract employer: Gardiner Bros and Company (leathers) Ltd
At Gardiner Bros, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values every team member. As an Area Sales Manager in the Midlands & Wales region, you'll enjoy competitive benefits including a generous salary, performance bonuses, and opportunities for professional growth while representing renowned brands in the safety footwear and workwear industry. Join us to be part of a family-run business that has thrived since 1860, where your contributions are recognised and rewarded.
Contact Details:
Gardiner Bros and Company (leathers) Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator - Fixed Term Contract
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Gardiner Bros and Company (leathers) Ltd.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Gardiner Bros and Company (leathers) Ltd. The earlier you apply, the better your chances, so keep your finger on the pulse!
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Gardiner Bros and Company (leathers) Ltd.
How to prepare for a job interview at Gardiner Bros and Company (leathers) Ltd
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Gardiner Bros and Company (leathers) Ltd's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Gardiner Bros and Company (leathers) Ltd offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
