At a Glance
- Tasks: Assist customers with queries, process orders, and keep everything organised.
- Company: Join Gardiner Bros, a family-run business with a rich history and global partnerships.
- Benefits: Enjoy 25 days annual leave, staff discounts, and enhanced parental leave.
- Other info: Diverse and inclusive workplace with opportunities for personal growth.
- Why this job: Be part of a friendly team and make a real difference during our busy peak period.
- Qualifications: Great communication skills and attention to detail; experience with Zendesk is a plus.
Salary: £26,227.50 per annum
Hours: Monday – Friday 8:30 – 17:00pm (37.5 hours per week)
Location: Stonehouse, GL10 3EX – Minimum 3 days in the office
At Gardiner Bros, we believe how we treat people matters. We're looking for a Customer Service Administrator to join our friendly and fast-paced team on a fixed term contract, to support us through our busy peak period. Whether you're new to office work or bringing previous customer service experience, if you're a great communicator with a passion for problem-solving, we'd love to hear from you!
What the Customer Service Administrator role entails:
- Dealing with customer calls and emails, helping with questions about orders, deliveries and products.
- Process orders and returns accurately, making sure everything is sent out on time and in the right format.
- Handle invoices, refunds, credits and work with other teams, such as accounts and buying to sort out any issues.
- Supporting online sales through our customer portals (e.g., Hush Puppies, Muck Boot).
- Work closely with teams across the business to keep things running smoothly and make sure stock and product information is up to date.
- Take care of general admin tasks and help keep everything organised.
What We're Looking For:
- A friendly, confident communicator who enjoys helping customers.
- Good attention to detail and the ability to work under pressure.
- Comfortable using Microsoft Office (Excel) and learning new systems.
- A proactive team player who enjoys working in a fast-moving environment.
- Experience using Zendesk is desirable but not essential.
Why Join us?
- 25 Days annual leave entitlement.
- Enhanced maternity and paternity leave.
- Generous staff discounts on all brands we supply.
- Life Assurance & Company Pension.
- Local Gym Membership Discount.
- Free Mortgage advice & £0 Broker Fee.
- Eyecare Vouchers.
We are committed to building a diverse and inclusive workplace where everyone feels valued and supported. We welcome applications from people of all backgrounds, experiences, and perspectives. If you need any adjustments during the recruitment process, please let us know—we are happy to help!
Customer Service Administrator - Fixed Term Contract employer: Gardiner Bros and Company (leathers) Ltd
At Gardiner Bros, we pride ourselves on our family-oriented culture and commitment to employee well-being, making us an exceptional employer in the heart of Stonehouse. With competitive salaries, a supportive work environment, and opportunities for professional growth, we empower our team members to thrive while collaborating with renowned global brands in the food and beverage sector.
Contact Details:
Gardiner Bros and Company (leathers) Ltd Recruitment Team
