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- Tasks: Welcome visitors and assist with enquiries at the Museum of Natural History.
- Company: Join a friendly team at a renowned museum with over 870,000 visitors annually.
- Benefits: Enjoy 38 days of annual leave, a pension scheme, and flexible working options.
- Why this job: Make a real impact by enhancing visitor experiences in a vibrant cultural setting.
- Qualifications: Excellent interpersonal skills and a proactive attitude are essential.
- Other info: Opportunities for additional shifts during busy periods and a supportive work environment.
Overview
About the role
We are recruiting a part-time Visitor Experience Assistant to join our busy team. Working under the supervision of the Visitor Experience Manager, our close-knit team of Visitor Experience Assistants provide a friendly welcome to visitors to the Museum of Natural History (870,000+ visitors per year), and assist with enquiries. They also encourage donations to the Museum and conversions to Gift Aid. The Visitor Experience Assistants play an important role in ensuring visitor safety and in the security of the building and the Museum collection, and give introductions to visiting groups.
This is a permanent, part-time position, working 7 hours per week on Sundays. In addition to the Sunday shift, there are opportunities for the post-holder to pick up additional shifts on an ad-hoc basis, particularly during school holidays, when the Museum is busier.
Due to the nature of this post, the successful candidate will be required to undertake a satisfactory Basic Disclosure and Barring Service (DBS) due to access to Museum collections. This role will also involve regular manual handling.
About You
This role requires excellent interpersonal skills, a professional attitude and a flexible approach to work. Ideally the post holder will have experience of working in a museum or heritage visitor attraction, and experience working in a similar customer-focused environment.
The successful candidate will have a confident and proactive approach to dealing with problems and issues as well as a positive attitude and a desire to gain knowledge of the Museum and to share this with our visitors.
What We Offer
As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:
- An excellent contributory pension scheme
- 38 days of annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans
More information is available at https://hr.admin.ox.ac.uk/staff-benefits
Diversity
Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.
We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at recruitment@glam.ox.ac.uk.
How to apply
You will be required to upload your CV and a supporting evidence form using the attached template as part of your online application. Your supporting evidence form should list each of the essential and desirable selection criteria, as listed in the job description, and explain how you meet each one. Both documents must be submitted to be considered.
We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Ellie Talbot, Visitor Experience Manager, who can be contacted with enquiries relating to the role (ellie.talbot@oum.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk).
Only applications received online by 12.00 midday (BST) on Wednesday 24 September 2025 can be considered. Interviews are expected to take place during the week commencing Monday 29 September 2025.
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Visitor Experience Assistant (Sundays) employer: Gardens, Libraries and Museums (GLAM), University of Oxford
Contact Detail:
Gardens, Libraries and Museums (GLAM), University of Oxford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant (Sundays)
✨Tip Number 1
Get to know the Museum of Natural History! Familiarise yourself with its exhibits and history. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your interpersonal skills! Engage with friends or family as if they were visitors. This will boost your confidence and prepare you for those friendly welcomes and enquiries you'll be handling.
✨Tip Number 3
Be proactive! Think about potential visitor questions or issues and how you would handle them. Showing that you can think on your feet will impress during interviews.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re tech-savvy and ready to embrace the digital side of the role.
We think you need these skills to ace Visitor Experience Assistant (Sundays)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Visitor Experience Assistant role. Highlight any relevant experience in customer service or working in a museum setting, as this will show us you’re a great fit for our team.
Use the Supporting Evidence Form Wisely: When filling out the supporting evidence form, be specific! List each essential and desirable criterion from the job description and explain how you meet them. This is your chance to shine and show us why you’re the one we need!
Show Your Personality: We love a friendly vibe! Don’t be afraid to let your personality shine through in your application. We’re looking for someone with excellent interpersonal skills, so a warm and engaging tone can really make your application stand out.
Apply Through Our Website: Remember to submit your application through our website by the deadline. It’s super easy, and we want to make sure we receive your application without any hiccups. Don’t miss out on this opportunity!
How to prepare for a job interview at Gardens, Libraries and Museums (GLAM), University of Oxford
✨Know Your Museum
Before the interview, take some time to research the Museum of Natural History. Familiarise yourself with its collections, exhibitions, and any recent news. This will not only show your enthusiasm for the role but also help you answer questions about how you can enhance the visitor experience.
✨Show Off Your Interpersonal Skills
As a Visitor Experience Assistant, you'll be interacting with a diverse range of visitors. Prepare examples from your past experiences where you've successfully engaged with customers or resolved issues. Highlighting your excellent interpersonal skills will demonstrate that you're a great fit for the team.
✨Be Ready for Practical Scenarios
Expect to discuss how you'd handle specific situations, such as dealing with difficult visitors or ensuring safety protocols are followed. Think through potential scenarios and how you would respond, showcasing your proactive approach and problem-solving abilities.
✨Prepare Your Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, the team, and the Museum's future plans. This shows your genuine interest in the position and helps you determine if it's the right fit for you.