Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the friendly face of the Ashmolean Museum, engaging with visitors and enhancing their experience.
- Company: Join the prestigious Ashmolean Museum, a hub of culture and history.
- Benefits: Enjoy 38 days of annual leave, a pension scheme, and flexible working options.
- Why this job: Make a real impact by inspiring visitors and sharing your passion for museums.
- Qualifications: A friendly attitude, teamwork skills, and problem-solving abilities are essential.
- Other info: Part-time roles available with varied hours; training provided to help you shine.
Overview
Based in the beautiful Ashmolean Museum, you will deliver a world class experience for our visitors by acting as the museum’s ambassador. You will interact with a diverse range of people and respond to visitors’ questions and needs. Using product knowledge, you will welcome and inspire our visitors as well as encourage visitor giving (donations). To help you achieve this, we will provide comprehensive and structured training alongside development opportunities.
This role is fixed-term until early June 2026.
There are 6 part-time vacancies available with varying hours and weekly shift patterns. Patterns vary between 0.53 and 0.96 FTE. All shift patterns will involve working at least one weekend day, with some patterns including both weekend days.
This role will involve regular manual handling and some lone working. Full training will be provided.
About You
- Are you a passionate and friendly person?
- Do you enjoy working as a team?
- Are you good at solving unexpected problems?
- Do you love museums?
Yes? We would love to hear from you!
It would be a bonus if you have experience in a customer-facing role in a heritage environment or/and a working knowledge of another language.
What We Offer
As an employer, we genuinely care about our employees’ wellbeing and this is reflected in the range of benefits that we offer including:
- An excellent contributory pension scheme
- 38 days of annual leave
- A comprehensive range of childcare services
- Family leave schemes
- Cycle loan scheme
- Discounted bus travel and Season Ticket travel loans
More information is available at https://hr.admin.ox.ac.uk/staff-benefits
Diversity
Our staff and students come from all over the world, and we proudly promote a friendly and inclusive culture. Diversity is positively encouraged, through diverse groups and champions, as well as a number of family-friendly policies, such as the right to apply for flexible working and support for staff returning from periods of extended absence, for example, shared parental leave.
We are committed to ensuring that our recruitment processes are inclusive and accessible. If you require the job description or any other materials in an alternative format, or if you would like to request any adjustments to support you through the application or interview process, please contact the recruitment team at recruitment@glam.ox.ac.uk.
How to apply
You will be required to upload your CV and the attached supporting evidence form as part of your online application. The supporting evidence form lists each of the essential and desirable selection criteria, as listed in the job description – please explain how you meet each one. Both documents listed above must be submitted to be considered for this role.
We aim to provide a supportive working environment and are happy to discuss training and professional development opportunities. The Chair of this recruitment panel will be Ruth Farnan, Deputy Head of Visitor Experience, who can be contacted with enquiries relating to the role (ruth.farnan@ashmus.ox.ac.uk). General queries about the recruitment and application process should be directed to the Recruitment team within our Human Resources department (recruitment@glam.ox.ac.uk).
Only applications received online by midday Friday 10th October can be considered. Interviews are expected to take place on Friday 24th October as a group assessment day. Shortlisted candidates will need to be available to attend on this date.
Recruitment drop-in event
Curious about joining our team as a Visitor Experience Assistant?
Come along to our Recruitment Drop-In Event!
Monday 6 October
1:00 – 3:00pm
Learning Studio, Ashmolean Museum
During the session you will:
- Get the chance to learn more about the Ashmolean
- Meet Ashmolean staff and ask us questions
- Receive advice on your job application and the supporting evidence form we use
*An automatic annual increment each year will be paid up to (and not including) the discretionary range within the University of Oxford’s grade 2 salary scale.
#J-18808-Ljbffr
Visitor Experience Assistant - 6 positions employer: Gardens, Libraries and Museums (GLAM), University of Oxford
Contact Detail:
Gardens, Libraries and Museums (GLAM), University of Oxford Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant - 6 positions
✨Tip Number 1
Get to know the Ashmolean Museum inside out! Familiarise yourself with its exhibits and history so you can engage visitors effectively. This knowledge will help you stand out during interviews and show your passion for the role.
✨Tip Number 2
Don’t just apply; connect! Attend the Recruitment Drop-In Event to meet the team and ask questions. It’s a great way to make a personal impression and show your enthusiasm for becoming a Visitor Experience Assistant.
✨Tip Number 3
Practice your customer service skills! Think of scenarios where you might need to solve unexpected problems or handle diverse visitor needs. Being prepared will boost your confidence and help you shine in group assessments.
✨Tip Number 4
Apply through our website and make sure to tailor your supporting evidence form. Highlight how your experiences align with the job description, especially your passion for museums and any relevant customer-facing roles you've had.
We think you need these skills to ace Visitor Experience Assistant - 6 positions
Some tips for your application 🫡
Show Your Passion: Let your love for museums shine through in your application! We want to see how excited you are about providing a world-class experience for our visitors. Share any relevant experiences that highlight your enthusiasm.
Tailor Your CV: Make sure your CV is tailored to the Visitor Experience Assistant role. Highlight any customer-facing roles you've had, especially in heritage environments. We want to see how your skills match what we're looking for!
Address the Selection Criteria: Don’t forget to fill out the supporting evidence form! This is your chance to explain how you meet each of the essential and desirable criteria listed in the job description. Be specific and give examples where you can.
Apply Online: Remember to submit your application through our website by the deadline! We’re excited to hear from you, so make sure you get everything in before midday on 10th October. Good luck!
How to prepare for a job interview at Gardens, Libraries and Museums (GLAM), University of Oxford
✨Know Your Museum
Before the interview, take some time to research the Ashmolean Museum. Familiarise yourself with its history, key exhibits, and any current exhibitions. This will not only show your enthusiasm for the role but also help you answer questions about how you would enhance the visitor experience.
✨Showcase Your People Skills
As a Visitor Experience Assistant, you'll be interacting with a diverse range of visitors. Prepare examples from your past experiences where you've successfully engaged with people, resolved issues, or provided excellent customer service. This will demonstrate your ability to connect with visitors and handle unexpected situations.
✨Emphasise Teamwork
This role requires working as part of a team, so be ready to discuss your teamwork experiences. Think of specific instances where you collaborated effectively with others, especially in a customer-facing environment. Highlighting your ability to work well with colleagues will resonate with the interviewers.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the role, training opportunities, or the museum's future plans. This shows your genuine interest in the position and helps you assess if it's the right fit for you.