Introduction
We are looking for an enthusiastic and well-organised Business Administration Apprentice to join our small team. This varied role combines order administration, customer communication and practical warehouse duties with opportunities to develop skills in e-commerce, marketing, commercial research and artificial intelligence.
About the Employer
Garden Oasis is an online-only garden center based in Shenstone, Staffordshire, that has been operating since February 2005.
Business Model and Operations
Online-Only: The company operates without traditional sprawling out-of-town retail shops.
Direct Shipping: They send most products straight from UK manufacturers to customers, which helps cut storage costs and lower prices.
Location: Their registered office and small showroom (which displays a limited range of items like gates and railings rather than full stock) is at Unit 34, Birchbrook Industrial Park, Lynn Lane, Shenstone, WS14 0DJ.
Products and Services
Products: They sell outdoor living and gardening goods, including sheds, greenhouses, planters, water features, gates, railings, fence panels, paving slabs, and lawnmowers.
What You'll Do
- Processing new customer orders accurately and efficiently
- Picking and packing customer orders from our small warehouse
- Booking courier collections and producing shipping labels
- Providing customers with updates about the progress of their orders
- Responding promptly and professionally to order update requests received by email
- Liaising with suppliers and couriers to resolve delivery, availability and supply issues
- Updating stock availability information on the Garden Oasis website
- Receiving, unloading, unpacking and checking incoming deliveries
- Keeping the packing office and warehouse clean, neat and well organised
- Undertaking competitor price comparisons and recording the results accurately
- Assisting the marketing team with creating and setting up new products on the Garden Oasis website
- Entering and checking product information, including prices, descriptions, specifications, images and stock details
- Using company-approved artificial intelligence tools to help complete administrative, research and marketing tasks efficiently and accurately
- Reviewing and checking AI-assisted work carefully to ensure that information is accurate, appropriate and consistent with company requirements
- Maintaining accurate customer, order, delivery, product and stock records
This is a varied and practical role within a friendly, family-run business.
- Full training and ongoing support
- Experience in order processing, customer service, stock management and warehouse operations
- Opportunities to develop skills in e-commerce, marketing, commercial research and artificial intelligence
- The opportunity to gain a nationally recognised qualification
- The chance to take on greater responsibility as skills and confidence develop
Training Outcome
The potential for a permanent position after successful completion of the apprenticeship, subject to performance and business requirements.
Skills Required
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Logical
- Team working
- Initiative
Qualifications
- Essential - GCSE - English and Maths - 4
Course Information
Course: Business administrator (level 3)
Level: 3
Route: Business and administration
Apprenticeship Level: Advanced
Working Arrangements
Working Week: Monday - Friday 9.00am - 5.00pm
Expected Duration: 1 Year 6 Months
Training Provider: IN-COMM TRAINING AND BUSINESS SERVICES LIMITED
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