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- Tasks: Join our team to handle customer calls and emails, ensuring top-notch service.
- Company: We're a dynamic company focused on delivering excellent customer experiences.
- Benefits: Enjoy a competitive salary and a supportive work environment with flexible hours.
- Why this job: This role offers a chance to develop your skills in a fast-paced, friendly atmosphere.
- Qualifications: You need 2 years of customer service experience and great problem-solving skills.
- Other info: Full-time hours with a focus on teamwork and professional growth.
Salary: £12.25 per hour to £13.75 dependent on skills and experience.
Full Time – Monday to Thursday, 8.30am–5pm; 8.30am–4pm Fridays (39Hrs)
Works as part of the customer services team in a busy telesales environment. Answer the telephone politely and efficiently. Accurately books customer orders. Deals with customer service and sales enquiries promptly and professionally including by email. Adheres to company policies and procedures including Health and Safety policy. Always represents the company in a professional manner.
What you’ll be doing:
- Answer phone calls and emails in a friendly, professional way.
- Help customers place orders accurately and efficiently.
- Deal with customer queries and complaints.
- Build strong relationships with customers to encourage repeat business.
What we’re looking for:
- At least 2 years of experience working in a sales/customer service role.
- Good problem-solving skills, with the ability to stay calm under pressure.
- Organised, able to prioritise jobs and meet deadlines.
- Reliable, punctual, and open to learning new systems and processes.
- Capable of working independently as well as part of a team.
For further details and to send your CV please click "Fast Apply".
Customer Service Advisor employer: Garden & Hire Spares
Contact Detail:
Garden & Hire Spares Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with common customer service scenarios and how to handle them. This will help you demonstrate your problem-solving skills during the interview, showing that you can stay calm under pressure.
✨Tip Number 2
Research the company’s products and services thoroughly. Being knowledgeable about what they offer will allow you to engage more effectively with customers and show your commitment to the role.
✨Tip Number 3
Practice your communication skills, especially over the phone and via email. Clear and professional communication is key in a customer service role, so consider role-playing with a friend or family member.
✨Tip Number 4
Prepare examples from your past experience that highlight your ability to build strong customer relationships. This will help you illustrate your suitability for the role and your understanding of its importance.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in customer service and sales. Emphasise any roles where you've dealt with customer queries, complaints, or order processing.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to work under pressure. Mention specific examples from your past experiences that demonstrate your capability to handle customer interactions professionally.
Highlight Key Skills: In your application, clearly outline your organisational skills and ability to prioritise tasks. Mention your reliability and punctuality, as these are important traits for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Garden & Hire Spares
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service roles. Be ready to discuss specific examples where you successfully handled customer queries or complaints, as this will demonstrate your ability to thrive in a busy telesales environment.
✨Demonstrate Problem-Solving Skills
Prepare to share instances where you've effectively solved problems under pressure. This is crucial for a Customer Service Advisor role, so think of scenarios that showcase your calmness and resourcefulness when dealing with challenging situations.
✨Emphasise Teamwork and Independence
Be ready to talk about your ability to work both independently and as part of a team. Provide examples of how you've collaborated with colleagues to achieve common goals, as well as times when you've successfully managed tasks on your own.
✨Familiarise Yourself with Company Policies
Research the company's policies and procedures, especially regarding customer service and health and safety. Showing that you understand and respect these policies will reflect your professionalism and readiness to represent the company well.
