Residential Service Technician in London

You are the face of our company in a homeowner's driveway. You will service and repair garage doors and openers, help homeowners understand their options, and turn honest recommendations into repairs, upgrades, and new door sales. This role blends hands-on service with consultative selling — whether you come from sales and are mechanically inclined, or from the trades and enjoy working with customers, we will train you on the rest.What You'll DoLearn to diagnose, repair, and tune residential garage doors, springs, cables, rollers, and openersPerform a safety inspection and preventative maintenance on every callExplain findings in plain language and present repair or replacement options with honest pricingRecommend and sell upgrades and replacements — new doors, insulated panels, smart openers, higher-cycle springs — when they genuinely fit the homeFollow up on open quotes and build repeat and referral business in your territoryDocument work, photos, and invoices accurately before leaving the jobFollow all safety procedures, especially around torsion springs and electrical componentsThe Sales PieceMost of our growth comes from homeowners who trusted the tech in front of them. Sales skills matter here, but we are not looking for a high-pressure closer. We are looking for someone who shows the customer the worn cable, explains what happens if it snaps, quotes it fairly, and is just as respectful if the answer is "not today." Do that consistently and the bigger jobs take care of themselves.What We're Looking ForExperience in in-home or outside sales (home services, HVAC, roofing, windows, or similar), garage door service, or a mechanical trade — no garage door experience requiredMechanically inclined and comfortable with hand tools, with a willingness to be trained on doors, openers, and torsion springs to our safety standardClean driving record and valid driver's licenseAble to lift 75 lbs, work on ladders, and work in unconditioned spacesClear, calm communicator who can talk to a homeowner without jargonSelf-motivated and goal-oriented, with a track record of building customer trust and closing sales the right wayHonest to a fault — you never recommend a part the home doesn't needBasic comfort with a tablet or phone for invoicing, photos, and schedulingWhat We OfferCompetitive hourly pay plus performance bonus — no commission-only pressurePaid hands-on technical training, plus manufacturer training and certificationSteady year-round residential workWe offer a competitive compensation, paid holidays, paid time off (PTO), 401k with company match, health, dental and life insurance.EEO StatementOur company is an Equal Opportunity Employer and complies with ADA regulations as applicable. The Company is committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected law.
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