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- Tasks: Visit customer sites to diagnose, repair, and install garage equipment.
- Company: Join a dynamic team focused on customer satisfaction in the automotive sector.
- Benefits: Enjoy flexible working hours, travel opportunities, and hands-on training.
- Why this job: Be part of a supportive team while enhancing your technical skills and customer relations.
- Qualifications: A Level/BTEC qualified or equivalent experience in field service engineering required.
- Other info: Some travel and overnight stays may be necessary, but weekends are rare.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for a Field Service Engineer to cover the North of England area (predominately Manchester/Leeds/Newcastle). The role will involve visiting customer premises to undertake diagnosis and repair, installation and calibration of garage equipment to ensure customer compliance and satisfaction. The ideal candidate will come from a similar automotive background. The nature of the role necessitates travel including some overnight stays and some weekends, although weekends will be upon rare occasions.
Duties include:
- Coordinate workload to ensure effective time management and efficient route planning.
- Where possible, decrease travel time and increase productive time by planning work in geographic clusters.
- Deliver upon the terms of service agreements to ensure that customer equipment is calibrated in line with legislative requirements.
- Ensure all certificates are downloaded to the correct file location on a weekly basis.
- Carry out site surveys prior to installation, then full installation and customer training, sign off completion form with the customer and download to server.
- In the case of unplanned maintenance, respond quickly, change plans, and communicate changes to all stakeholders.
- Fault finding and repair on breakdowns, plus planned preventative maintenance.
- Ensure all breakdown reports are downloaded to the correct file location on a weekly basis.
- Build solid customer relationships to support increased customer satisfaction.
- Focus on quality of service & first time fix, feedback any requirements to improve products or services.
- Work closely within a team of other engineers and service technicians.
- Keep abreast of the latest technology and products, highlight training requirements to line manager.
- Ensure adherence to health and safety policies, company procedures, and ensure that work practices comply with the GEA code of conduct.
- Offer ideas for training that would benefit you and your peers, equipping you with the skills and experience needed to achieve high levels of performance.
Qualifications:
- A Level / BTEC qualified or the equivalent working experience.
- Previous experience in a field service engineer role or product support position, with proven problem solving and customer service skills.
- Must come from a similar background with Mechanical experience.
Field Service Engineer (North of England) employer: Garage Equipment Association
Contact Detail:
Garage Equipment Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer (North of England)
✨Tip Number 1
Familiarise yourself with the specific garage equipment you'll be working on. Understanding the common issues and solutions can give you an edge during interviews and demonstrate your proactive approach.
✨Tip Number 2
Network with professionals in the automotive field, especially those who have experience as field service engineers. They can provide insights into the role and may even refer you to opportunities within their companies.
✨Tip Number 3
Prepare to discuss your problem-solving skills in detail. Think of specific examples where you've successfully diagnosed and repaired equipment, as this will showcase your hands-on experience and ability to handle challenges.
✨Tip Number 4
Research StudySmarter's values and mission. Tailoring your conversation to align with our goals can help you stand out as a candidate who is not only qualified but also a good cultural fit for our team.
We think you need these skills to ace Field Service Engineer (North of England)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in field service engineering, particularly in the automotive sector. Emphasise any mechanical skills and previous roles that involved customer service and problem-solving.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your familiarity with garage equipment, your ability to manage time effectively, and your commitment to customer satisfaction. Use examples from your past experiences to illustrate your points.
Showcase Relevant Skills: In your application, clearly outline your technical skills, such as fault finding, repair, and installation. Highlight your ability to work under pressure and adapt to changing circumstances, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important traits for a Field Service Engineer.
How to prepare for a job interview at Garage Equipment Association
✨Showcase Your Technical Skills
Make sure to highlight your mechanical experience and any relevant qualifications during the interview. Be prepared to discuss specific examples of how you've diagnosed and repaired equipment in the past, as this will demonstrate your capability for the role.
✨Demonstrate Problem-Solving Abilities
Field Service Engineers often face unexpected challenges. Share instances where you've successfully resolved issues under pressure, showcasing your quick thinking and adaptability. This will reassure the interviewer of your ability to handle unplanned maintenance effectively.
✨Emphasise Customer Relationship Skills
Building solid customer relationships is key in this role. Prepare to discuss how you've previously interacted with clients, ensuring their satisfaction and compliance. Highlight any feedback you've received that reflects your commitment to quality service.
✨Discuss Time Management Strategies
Since the role involves travel and workload coordination, be ready to explain how you manage your time effectively. Share your strategies for planning routes and clustering jobs geographically to maximise productivity, which will show your organisational skills.
