Customer Quality Engineer - Manufacturing & Engineering
Quality Engineering | Manufacturing | Customer-Facing
If you've built your career around quality engineering, mechanical or electromechanical manufacturing and customer quality management, and know how to investigate technical issues, manage inspections and drive corrective actions, this is a role with genuine scope.
We're recruiting for an established international engineering manufacturer looking for an experienced Customer Quality Engineer to take ownership of customer quality requirements, inspection activities and quality performance across its manufacturing and project operations.
You'll work closely with Project Management, Engineering, Production, Procurement and Quality teams to ensure manufactured products and engineered systems meet customer specifications, industry standards and contractual quality requirements.
This is a hands-on, customer-facing role combining quality engineering, inspection and verification, non-conformance management and continuous improvement, with the opportunity to influence product quality and build strong relationships with key customers.
What you'll be doing
Act as the primary quality contact for assigned customers, managing quality requirements, concerns and technical queries
Build strong relationships with customer representatives, project teams and key stakeholders
Ensure customer-specific quality standards and contractual requirements are understood and implemented throughout the project lifecycle
Coordinate incoming, in-process and final inspection activities across manufacturing and assembly operations
Carry out and oversee dimensional inspections against engineering drawings, general arrangements and isometric drawings
Verify mechanical assembly requirements, including bolt torque, gasket selection, flow direction, tagging and material traceability
Coordinate Non-Destructive Testing (NDT) activities, including visual, penetrant, magnetic particle, radiographic and ultrasonic testing where applicable
Develop and maintain Inspection and Test Plans (ITPs), quality plans, inspection checklists and associated documentation
Manage customer inspection hold points, witness testing and third-party inspection activities
Ensure manufactured assemblies comply with applicable quality standards, engineering specifications and customer requirements
Maintain quality records, material traceability, welding documentation and inspection reports
Prepare and review manufacturing quality dossiers, test certificates and project handover documentation
Support Factory Acceptance Testing (FAT), Site Acceptance Testing (SAT) and pressure testing activities
Manage Non-Conformance Reports (NCRs), customer complaints, concessions and corrective actions
Lead root cause investigations using structured problem-solving techniques such as 5 Whys, Ishikawa and Corrective and Preventive Action (CAPA)
Analyse quality performance data, including first-pass yield, rework, defects and recurring non-conformances
Work with Engineering and Production teams to identify manufacturability improvements and prevent repeat quality issues
Represent Quality during customer meetings, audits, inspections and project reviews
Monitor customer quality KPIs and provide regular performance updates to internal and external stakeholders
Support continuous improvement initiatives to improve product quality, reduce defects and strengthen manufacturing processes
Provide guidance to manufacturing teams on inspection requirements, quality standards and best practices
What we're looking for
The Customer Quality Engineer will need proven quality engineering experience within a manufacturing, mechanical engineering or project-based environment, with the technical confidence to manage customer quality requirements and resolve complex manufacturing issues.
You should also have:
Experience in a Quality Engineer, Customer Quality Engineer or similar manufacturing quality role
Strong understanding of mechanical or electromechanical fabrication, assembly or modular plant construction
Experience managing customer quality requirements, inspections and technical quality concerns
Ability to read and interpret engineering drawings, P&IDs, isometrics, general arrangement drawings and electrical schematics
Experience developing and managing Inspection and Test Plans (ITPs), quality documentation and inspection records
Knowledge of ISO 9001 quality management systems and relevant engineering standards
Experience managing NCRs, customer complaints, root cause investigations and corrective actions
Understanding of precision measurement, pressure testing, bolt torque verification and electrical testing
Knowledge of welding quality, material traceability and Non-Destructive Testing methods
Experience supporting customer audits, third-party inspections or Factory Acceptance Testing
Strong understanding of quality tools including 5 Whys, Ishikawa, SPC and CAPA
Ability to analyse quality performance data and identify opportunities for continuous improvement
Experience working cross-functionally with Engineering, Production, Procurement and Project Management teams
Strong communication and stakeholder management skills with confidence dealing directly with customers
Ability to manage multiple priorities, resolve technical issues and drive corrective actions through to completion
Excellent attention to detail with a proactive, solutions-focused approach to quality improvement
A degree in Mechanical, Electrical or Manufacturing Engineering, or equivalent relevant Quality Engineering experience, is required.
Experience within mechanical fabrication, packaged plant rooms, modular systems or engineered fluid-handling equipment would be particularly relevant.
Knowledge of PED/UKCA requirements, ASME or EN pipework standards, welding procedures, material certification and manufacturing quality dossiers would also be advantageous.
The role
Sector: Manufacturing / Mechanical & Electromechanical Engineering
Department: Quality Engineering
Working environment: Manufacturing and project-based operations
Reporting to: Supplier Engineering Lead
This is a strong opportunity for an experienced Customer Quality Engineer who understands the demands of engineered manufacturing projects and knows how to manage customer expectations, maintain quality standards and drive effective problem resolution.
You'll be joining an established international engineering business with a strong reputation in fluid-flow technology, working closely with customers and internal engineering teams to ensure products and systems are delivered to the highest quality standards.
Apply now or contact Gapp Search for a confidential conversation.
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Customer Quality Engineer in Droitwich employer: Gapp Search Limited
As a market-leading UK infrastructure services group, this company offers an exceptional work environment for a Senior Quantity Surveyor, particularly in the vibrant Gatwick area. With a strong emphasis on safety and collaboration, employees benefit from a highly competitive salary, comprehensive health and well-being packages, and structured career progression opportunities, all while contributing to critical national projects that make a real difference. The culture fosters mentorship and professional development, ensuring that team members thrive in their roles and advance their careers in a supportive setting.
