At a Glance
- Tasks: Support IT infrastructure and applications while providing excellent customer service.
- Company: Join GAP, a leading manufacturer in the UK with a focus on growth and innovation.
- Benefits: Enjoy competitive salary, enhanced holidays, and a personal development plan.
- Other info: Great career progression opportunities in a supportive environment.
- Why this job: Be part of a dynamic team and make a real impact on IT projects.
- Qualifications: Experience in IT support, Cisco troubleshooting, and a friendly attitude.
The predicted salary is between 30000 - 42000 £ per year.
Are you an experienced 3rd Line infrastructure Technician looking for a new role in a dynamic and growing organisation? We are looking for a self-motivated, driven and enthusiastic individual to join our growing IT Team, based in Blackburn at our head office. You will be responsible for giving support to the GAP group of companies and providing support on IT infrastructure and applications.
Main Responsibilities
- Support IT line of business applications
- Provide general end user desktop support
- Provide excellent customer service
- Logging telephone calls into helpdesk system
- Resolving tickets and escalating where appropriate
- Providing timely updates to business colleagues
- Be a source of knowledge for junior members of the team
- Create knowledge base articles to increase ticket resolution efficiency
- Lead IT projects to help the business achieve its strategic goals
- Work to protect the business from unexpected outages
- Ensure you are up to date with current technologies and be able to suggest opportunities to enhance the IT offering to the business
- Be an aspirational role model within the team
Required Skills
- Cisco configuration and troubleshooting
- Ability to accurately capture information
- An understanding of basic networking principles
- Ability to troubleshoot IT PC issues
- Excellent MS Office skills
- Support GAP bespoke applications
- Ability to do in-depth investigation into application faults, tracing down error messages etc.
- Potential data corrections
- Exposure to Sage X3 environments would be an advantage
- Flexible approach to problem solving and an ability to think on your feet
- Ability to effectively manage time and prioritise incidents
- Approachable and friendly attitude
Person Specification
- Experience of working in an IT Department
- Experience of supporting complex linked IT Systems
- An up to date knowledge of IT systems and infrastructure
- Preferably a relevant IT qualification from a recognised institution
- Troubleshooting and investigative skills
- Ability to work effectively with third parties
- Ability to work well under pressure and to tight dynamic deadlines
- Knowledge and understanding of Cisco iOS
- Knowledge of VMWare
Why Choose GAP?
Established in 1993, GAP has grown into one of the UK’s largest manufacturers and distributors of PVC-U building products. As one of our employees, you will be part of a growing organisation that is constantly looking for new ways to expand and develop our systems, processes and most importantly, our staff.
Benefits include:
- Competitive salary
- Auto enrolment pension scheme
- Enhanced holidays
- Free on-site car parking
- A Personal Development Plan for all employees after 3 months service
- Excellent career progression plans
If you think you have the necessary skills, experience and personal qualities to join us at GAP and help us take the next step in our expansion, please don’t hesitate in sending your CV for immediate consideration.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
3rd Line infrastructure Technician in Blackburn employer: Gap
GAP is an excellent employer for a 3rd Line Infrastructure Technician, offering a dynamic work environment in Blackburn where innovation and employee development are at the forefront. With competitive salaries, enhanced holidays, and a Personal Development Plan tailored to each employee, GAP fosters a culture of growth and collaboration, ensuring that you can thrive while contributing to the success of one of the UK's largest manufacturers and distributors of PVC-U building products.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line infrastructure Technician in Blackburn
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at GAP or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your Cisco and VMWare knowledge. Make sure you can talk confidently about troubleshooting techniques and how you've solved complex IT issues in the past.
✨Tip Number 3
Show off your problem-solving skills during the interview! Be ready to discuss specific examples where you’ve had to think on your feet and resolve unexpected IT challenges.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at GAP.
We think you need these skills to ace 3rd Line infrastructure Technician in Blackburn
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your Cisco configuration and troubleshooting abilities, as well as any relevant IT qualifications. We want to see how you fit into our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the 3rd Line Infrastructure Technician role. Share specific examples of your past experiences that align with our needs, and don’t forget to show your enthusiasm for joining us at GAP.
Show Off Your Problem-Solving Skills:In your application, give us a glimpse of your troubleshooting prowess. Share a story where you successfully resolved a complex IT issue or improved a process. We love candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website:We encourage you to submit your application through our website for a smoother process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Gap
✨Know Your Tech Inside Out
Make sure you brush up on your Cisco configuration and troubleshooting skills. Be ready to discuss specific examples of how you've resolved complex IT issues in the past, especially those related to networking principles and application faults.
✨Showcase Your Customer Service Skills
Since this role involves providing excellent customer service, prepare to share instances where you've gone above and beyond for users. Highlight your approachable attitude and how you effectively manage time while prioritising incidents.
✨Be a Problem Solver
Demonstrate your flexible approach to problem-solving during the interview. Think of scenarios where you had to 'think on your feet' and how you tackled unexpected outages or technical challenges.
✨Prepare for Team Dynamics
As you'll be a source of knowledge for junior team members, be ready to discuss your experience in mentoring or leading projects. Show how you can contribute to a collaborative environment and help the team achieve its strategic goals.
