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For Companies At a Glance
- Tasks: Manage customer accounts, ensuring top-notch service and timely order fulfilment.
- Company: Join a global manufacturing leader known for innovation and quality.
- Benefits: Enjoy competitive pay, benefits, and a Monday to Friday work schedule.
- Why this job: Be part of a dynamic team that values your input and fosters growth.
- Qualifications: Fluent in Italian, with management certification and strong interpersonal skills.
- Other info: Opportunity for on-site customer visits and collaboration across departments.
The predicted salary is between 36000 - 60000 £ per year.
Bilingual Senior Customer Account Manager (Italian speaking)
Competitive + Benefits
Welwyn Garden City
Days Only (Mon-Fri)
gap technical are proud to be representing this global manufacturing business in their search for a Senior Customer Account Manager to work at their facility based near Welwyn Garden City.
Performance Objectives
- Assist in the development and implementation of customer service standards with commercial focus.
- Assist with auditing quality of service in line with the set standards and give feedback to management.
- Adjusting the order book for the customers' requirements.
- Co-ordinate with planning to ensure scheduled dates are met or that alternative dates are determined.
- Work with senior managers to develop new and efficient methods of reporting variations to clients.
- Host customer on site visits and co-ordinate with other departments.
- Visit customer sites for reviews as required.
- Produce shipping paperwork and liaise with client as required.
- Maintain customer portals.
- Order entry and job creation on system.
- Oversee entire RFQ Process, from receipt to submission, ensuring timely and competitive proposals.
- Generate various reports for the Commercial Account Manager.
- Using Business Process Manual.
Person Specification
- Italian Speaker.
- Level 3 Management Certification or equivalent.
- Experienced in coaching and mentoring.
- Comfortable and experienced in communicating, negotiating in person, via telephone and email.
- Experience of planning and prioritising to meet tight deadlines.
- Good understanding of people and procedures.
- Good interpersonal skills with the ability to build and maintain excellent working relationships with clients, suppliers, immediate team members and other production teams.
Desirable
- Customer services qualification.
- Engineering background.
- Experience of resolving people issues.
- Knowledge of company policies and procedures.
- Knowledge of contract law.
- Experience of Q-pulse.
Please send your CV via the Apply now option on the website. If you have any questions or are interested in any other opportunities we may have, please do not hesitate to get in touch.
This vacancy is being advertised on behalf of gap technical who are operating as an employment agency. gap technical are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
Closing Date: 1/5/2025
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy.
Senior Customer Account Manager (Italian Speaking) in Welwyn employer: Gap Technical Ltd
Contact Detail:
Gap Technical Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Customer Account Manager (Italian Speaking) in Welwyn
✨Tip Number 1
Make sure to highlight your bilingual skills in Italian during any conversations or interviews. Being able to communicate effectively with clients in their native language can set you apart from other candidates.
✨Tip Number 2
Familiarise yourself with the company's products and services before your interview. This will not only show your interest but also help you discuss how you can contribute to improving customer service standards.
✨Tip Number 3
Prepare examples of how you've successfully managed customer accounts in the past, especially in high-pressure situations. This will demonstrate your ability to meet tight deadlines and maintain excellent relationships with clients.
✨Tip Number 4
Network with current or former employees of the company on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Senior Customer Account Manager (Italian Speaking) in Welwyn
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer account management, particularly any relevant achievements. Emphasise your bilingual skills, especially your proficiency in Italian, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of customer service standards and your ability to implement them. Mention specific examples from your past experiences that demonstrate your skills in communication, negotiation, and relationship building.
Highlight Relevant Qualifications: If you have a Level 3 Management Certification or equivalent, make sure to mention it prominently. Also, include any customer service qualifications or engineering background that may set you apart from other candidates.
Showcase Your Interpersonal Skills: In your application, provide examples of how you've successfully built and maintained relationships with clients and colleagues. This will demonstrate your interpersonal skills, which are essential for the Senior Customer Account Manager position.
How to prepare for a job interview at Gap Technical Ltd
✨Showcase Your Bilingual Skills
As this role requires Italian speaking, be prepared to demonstrate your language proficiency. You might be asked to conduct part of the interview in Italian, so practice common phrases and industry-specific vocabulary to impress your interviewers.
✨Highlight Your Customer Service Experience
Discuss your previous roles in customer account management and how you've successfully implemented customer service standards. Use specific examples that showcase your ability to build relationships and resolve issues effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to handle tight deadlines. Prepare scenarios from your past experiences where you had to prioritise tasks or manage customer expectations under pressure.
✨Familiarise Yourself with Company Policies
Research the company’s policies and procedures, especially those related to customer service and contract law. Being knowledgeable about their operations will show your genuine interest in the role and help you answer questions more confidently.
