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- Tasks: Lead a dynamic team to deliver top-notch aftersales service across Caribbean markets.
- Company: Join a leading multi-dealership master dealer in the beautiful Caribbean.
- Benefits: Competitive salary, performance bonuses, company vehicle, and ongoing training.
- Why this job: Experience life in Saint Lucia while making a real impact in the automotive industry.
- Qualifications: Proven Aftersales Management experience, strong leadership, and excellent customer service skills.
- Other info: Full relocation and work permit provided for this exciting international opportunity.
The predicted salary is between 36000 - 60000 £ per year.
Recruiting candidates seeking International Opportunities to move abroad. Location: Saint Lucia (Full Relocation & Work Permit Provided). Type: Full-Time, On-Site (Not Remote).
Are you a dynamic and experienced professional looking for an exciting opportunity in the Caribbean? A leading multi-dealership master dealer is seeking an Aftersales Manager to oversee operations across multiple automotive brands in various Caribbean markets.
Key Responsibilities:- Lead and motivate the Aftersales team to deliver exceptional service and meet performance targets.
- Drive departmental profitability through effective workshop loading, labour efficiency, and parts sales.
- Monitor and improve key KPIs including CSI/NPS, labour hours, and warranty performance.
- Ensure full compliance with manufacturer standards and dealership processes.
- Coach and develop staff, fostering a culture of accountability and continuous improvement.
- Identify and resolve operational challenges through proactive problem-solving.
- Collaborate closely with other departments to ensure a seamless customer journey.
- Proven Aftersales Management experience within a franchised dealership - VW or Audi experience preferred.
- Strong leadership, people development, and coaching skills.
- Commercially focused with the ability to analyse performance data and implement improvements.
- Excellent customer service and communication skills.
- Ability to upskill teams, solve problems, and adapt to a developing market environment.
- Good working knowledge of DMS systems (e.g. Kerridge/CDK, Keyloop, Pinnacle) and Microsoft Office.
- Competitive salary + performance-related bonus
- Company vehicle and benefits
- Ongoing professional training and manufacturer development opportunities
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Sales and Customer Service
Industries: Retail Motor Vehicles and Wholesale Motor Vehicles and Parts
Aftersales Manager - Caribbean employer: GAP Talent
Contact Detail:
GAP Talent Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Aftersales Manager - Caribbean
✨Tip Number 1
Network like a pro! Reach out to industry contacts and let them know you're on the hunt for an Aftersales Manager role. You never know who might have the inside scoop on opportunities in the Caribbean!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Show them you’re not just another candidate; you’re genuinely excited about leading their Aftersales team and making a difference in the Caribbean market.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience with VW or Audi, and how you can drive profitability and improve KPIs. Confidence is key, so rehearse until it feels natural.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Aftersales Manager - Caribbean
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Aftersales Manager role. Highlight your experience in managing teams and driving performance in a dealership setting, especially if you've worked with brands like VW or Audi.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your leadership skills and how you can motivate a team to deliver exceptional service. Don’t forget to mention your problem-solving abilities and how you’ve tackled challenges in the past.
Showcase Relevant Experience: When filling out your application, be sure to emphasise your relevant experience in aftersales management. Include specific examples of how you've improved KPIs or enhanced customer satisfaction in previous roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to this exciting opportunity in the Caribbean!
How to prepare for a job interview at GAP Talent
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially if you have experience with brands like VW or Audi. Familiarise yourself with the key performance indicators (KPIs) mentioned in the job description, such as CSI/NPS and labour efficiency, so you can discuss how you've successfully managed these in the past.
✨Showcase Your Leadership Skills
As an Aftersales Manager, you'll need to lead a team effectively. Prepare examples of how you've motivated and developed your team in previous roles. Think about specific challenges you've faced and how you turned them into opportunities for growth and improvement.
✨Be Ready to Problem-Solve
The role requires proactive problem-solving skills. Come prepared with examples of operational challenges you've encountered and how you resolved them. This will demonstrate your ability to think on your feet and adapt to changing market conditions.
✨Engage with the Interviewers
Don't forget that interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
