At a Glance
- Tasks: Manage hire enquiries, bookings, and coordinate deliveries while supporting customers.
- Company: A growing hire business in Banbury focused on employee development.
- Benefits: Competitive salary, stable employment, and a supportive management team.
- Other info: Clear pathways for progression into senior roles and ongoing training provided.
- Why this job: Join a team where your efforts are recognised and career growth is encouraged.
- Qualifications: Experience in hire desk or similar environment, with strong communication skills.
The predicted salary is between 35000 - 35000 £ per year.
The Opportunity
We’re partnering with a growing, well-established hire business in Banbury that is genuinely committed to developing its people. This role isn’t just about filling a seat on the hire desk — it’s about bringing in someone with the ambition to grow, learn, and build a long-term career within the business. If you’re looking for a role where your effort is noticed, your development is supported, and there’s a clear pathway for progression, this could be a great move.
The Role
As Hire Desk Controller, you’ll be a central part of the operation, working closely with customers, drivers, and the wider team to keep everything running smoothly. You’ll gain exposure to all aspects of the hire process, giving you a solid platform to progress into more senior or specialist roles.
Key Responsibilities
- Handling incoming hire enquiries and converting them into bookings
- Managing hire contracts, extensions, and off-hires
- Coordinating deliveries and collections with drivers
- Liaising with the yard/workshop to ensure availability and readiness of equipment
- Supporting customers throughout the hire process and resolving issues
- Developing strong product and system knowledge over time
Career Progression & Development
This business believes in promoting from within wherever possible. For the right person, there are clear development routes into roles such as:
- Senior Hire Desk Controller
- Hire Desk Supervisor / Team Leader
- Branch or Operations Management
- Specialist commercial or operational roles
You’ll receive structured training, ongoing support, and the chance to take on more responsibility as you grow.
What We’re Looking For
- Experience in a hire desk, plant hire, tool hire, or similar operational environment
- A positive attitude and willingness to learn
- Strong communication and customer service skills
- Good organisational skills and attention to detail
- Someone who wants more than “just a job” and is keen to progress
What’s On Offer
- Competitive salary depending on experience
- Long-term, stable employment
- Supportive management team who invests in their staff
- Clear progression and development pathways
- A positive, team-focused working environment
Interested? Apply now or get in touch for a confidential conversation. We’re keen to speak with people who are ready to grow with the business.
Hire Desk Controller in Wheatley employer: gap personnel
Join a thriving hire business in Banbury that prioritises employee development and career progression. With a supportive management team and a positive, team-focused work culture, you'll find ample opportunities to grow your skills and advance within the company. If you're looking for a meaningful role where your contributions are valued and recognised, this is the perfect place to build a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Hire Desk Controller in Wheatley
✨Tip Number 1
Network like a pro! Reach out to people in the hire industry, attend local events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Show them you’re not just looking for any job, but that you’re genuinely interested in growing with their team and contributing to their success.
✨Tip Number 3
Practice your communication skills! As a Hire Desk Controller, you’ll need to liaise with customers and drivers. Role-play common scenarios with a friend to boost your confidence and ensure you can handle any situation that comes your way.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace Hire Desk Controller in Wheatley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight any relevant roles you've had in hire desks or similar environments, and don’t forget to showcase your customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention why you’re keen to grow with us and how you can contribute to the team’s success.
Show Off Your Organisational Skills:Since this role requires good organisational skills, consider including examples of how you've successfully managed multiple tasks or projects in the past. This will show us that you’re ready to handle the busy hire desk environment.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at gap personnel
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Hire Desk Controller. Familiarise yourself with the hire process, customer service expectations, and how to manage bookings effectively. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves liaising with customers and resolving issues, be prepared to share examples of how you've provided excellent customer service in the past. Think of specific situations where you turned a negative experience into a positive one, as this will highlight your problem-solving abilities.
✨Demonstrate Your Organisational Skills
As a Hire Desk Controller, you'll need to juggle multiple tasks at once. During the interview, discuss how you prioritise your workload and keep everything organised. You could mention tools or methods you use to stay on top of your responsibilities, which will show that you're proactive and detail-oriented.
✨Express Your Ambition for Growth
This company values employees who want to develop their careers. Be open about your aspirations and how you see yourself progressing within the business. Discuss any relevant training or skills you wish to acquire, as this will demonstrate your commitment to personal and professional growth.
