At a Glance
- Tasks: Lead and motivate a customer service team to deliver top-notch service.
- Company: Join an innovative company in sustainable battery storage solutions.
- Benefits: Enjoy competitive salary, annual bonus, private health insurance, and 25 days holiday.
- Other info: Hybrid working model with excellent career development opportunities.
- Why this job: Make a real impact by enhancing customer experiences and driving team success.
- Qualifications: Experience in customer service and team leadership is essential.
We are currently recruiting for a Customer Service Supervisor role for our Client based in Trafford Park, Manchester. Our client is an internationally recognised provider of innovative and sustainable battery storage solutions for automotive and industrial applications. This role will oversee customer enquiries, order processing, team performance, and continuous improvement initiatives while acting as a key link between Customer Service, Sales, Operations, and other internal stakeholders.
Key Responsibilities
- Team Leadership & Performance Management:
- Lead, coach, and support the customer service team to achieve service levels and performance targets.
- Set clear expectations and conduct regular one-to-one meetings, performance reviews, and appraisals.
- Manage attendance, holidays, timekeeping, and adherence to company policies and procedures.
- Identify training needs and support the ongoing development of team members.
- Customer Service Operations:
- Oversee the day-to-day handling of customer enquiries, orders, complaints, and escalations.
- Act as the main escalation point for complex or high-risk customer issues.
- Ensure accurate and timely processing of customer orders, documentation, and system updates.
- Monitor workload distribution and ensure effective resourcing to meet business demands.
- Quality, KPI Management & Continuous Improvement:
- Monitor team performance against agreed KPIs, including response times, order accuracy, and customer satisfaction.
- Review customer feedback and identify trends and opportunities for improvement.
- Support the implementation of process improvements to enhance efficiency and service quality.
- Ensure compliance with internal procedures, audit requirements, and quality standards.
- Stakeholder Management:
- Build and maintain effective working relationships with Sales, Operations, Logistics, Finance, and other departments.
- Liaise directly with customers to resolve issues and manage expectations.
- Provide regular reports and updates to the Customer Service Manager.
Knowledge, Skills & Experience
Essential:
- Previous experience within a customer service or service administration environment.
- Experience supervising, coaching, or leading a team.
- Excellent written and verbal communication skills.
- Strong organisational skills with the ability to prioritise and manage multiple tasks.
- A customer-focused approach with strong problem-solving abilities.
Desirable:
- Experience using CRM and/or ERP systems.
- KPI reporting and performance management experience.
- Experience within a manufacturing, service, or B2B environment.
About the role
Role is full time, permanent contract, Monday to Friday, Hybrid working (3 days office / 2 days home).
Offer:
- Competitive salary depending on the experience
- Annual bonus
- Pension scheme
- Private health insurance
- Life insurance
- 25 days holiday plus bank holidays
If you are an experienced customer service professional with supervisory experience and a passion for delivering excellent customer service, we would love to hear from you.
Customer Service Supervisor in Trafford Park employer: gap personnel
Join a forward-thinking company in Trafford Park, Manchester, renowned for its innovative and sustainable battery storage solutions. As a Customer Service Supervisor, you will thrive in a supportive work culture that prioritises employee development and offers hybrid working options, competitive salaries, and comprehensive benefits including private health insurance and an annual bonus. This role not only allows you to lead a dynamic team but also provides ample opportunities for personal and professional growth within a globally recognised organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Supervisor in Trafford Park
✨Tip Number 1
Get to know the company inside out! Research their values, products, and recent news. This will help you tailor your approach and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your interview skills with a friend or in front of a mirror. Focus on how you can lead and motivate a team, as well as how you handle customer issues. Confidence is key!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 4
Apply through our website for a smoother process! It shows you're serious about the role and makes it easier for us to track your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Supervisor in Trafford Park
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in customer service and team leadership. We want to see how your skills align with the role of Customer Service Supervisor, so don’t hold back!
Showcase Your Achievements:When detailing your previous roles, focus on specific achievements that demonstrate your ability to lead a team and improve customer service. Use numbers and examples where possible – we love a good success story!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured documents that are easy to read. Avoid jargon unless it’s relevant to the role, and make sure your passion for customer service shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at gap personnel
✨Know the Company Inside Out
Before your interview, make sure you research the company thoroughly. Understand their products, especially their innovative battery storage solutions, and be ready to discuss how your experience aligns with their mission and values.
✨Showcase Your Leadership Skills
As a Customer Service Supervisor, you'll need to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on your coaching techniques and how you've helped team members achieve their goals.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities and customer service skills. Think of specific situations where you've handled customer complaints or escalations effectively, and be ready to explain your thought process and outcomes.
✨Highlight Your Organisational Skills
This role requires strong organisational skills. Be prepared to discuss how you prioritise tasks and manage multiple responsibilities. Share examples of how you've improved processes or efficiency in previous roles to demonstrate your capability.
