At a Glance
- Tasks: Lead and manage housing support services, ensuring high-quality care for residents.
- Company: Join a values-driven organisation making a real difference in people's lives.
- Benefits: Competitive salary, excellent progression opportunities, and ongoing professional development.
- Other info: Flexible working hours and a supportive team environment.
- Why this job: Be a key leader in transforming lives and promoting independence.
- Qualifications: Experience in operational management and a commitment to high-quality service.
Location: Swindon.
Hours: 40 hours per week (full-time)
Days: Monday - Friday - 08.30am - 17.00pm
Contract: Temp to Perm (Permanent after 12 weeks)
Salary: £32-£35K per annum. DOE
About the Role:
Gap Personnel are seeking a dynamic, ambitious and experienced Housing & Support Operations Manager to lead our clients Housing and Support Services across the South West region. This is a key leadership role, responsible for ensuring the delivery of safe, high-quality, person-centred services that help residents move towards greater independence. This is a temp to Perm position with an excellent progression route and a fantastic benefits package and flexible working.
Key Responsibilities:
- Working alongside and in partnership with the Head of Services
- Provide day-to-day operational leadership for Housing and Support Services
- Lead, support, and develop Team Leaders and frontline staff
- Oversee service performance, workforce planning, safeguarding, and quality assurance
- Ensure services meet contractual, regulatory, and organisational standards
- Monitor and report on operational performance, KPIs, and targets
- Ensure residents receive high-quality housing management, support, and tenancy sustainment services
- Promote a culture of accountability, continuous improvement, and excellent customer service
- Develop and maintain positive relationships with local authorities, commissioners, and partner agencies
- Participate in the management on-call rota
About You:
- Must have a full UK Clean Driving Licence and own vehicle.
- You must have willingness to be empathetic, show sympathy, patience, and compassion.
- Proven experience in operational management within housing, support, or a related sector
- Excellent organisational, people management, and communication skills
- Ability to motivate and develop employees
- Strong IT skills, including Microsoft Office and housing management systems
- Commitment to delivering high-quality services and continuous improvement
- Able to demonstrate companies values of Integrity, Transforming, and Proactive in everyday practice
- Hold a current Enhanced DBS or have a Willingness to undertake an Enhanced DBS check
- Hold, or be working towards, a Level 4 qualification in Housing (or equivalent), or willing to commence within six months of appointment.
What We Offer:
- The opportunity to make a real difference in people’s lives
- Supportive and values-driven working environment
- Excellent Progression opportunities
- Ongoing professional development and training
- Competitive salary and fantastic benefits
This role requires the successful candidate to undertake an Enhanced Disclosure and Barring Service (DBS) check and to comply with all relevant safeguarding, confidentiality, and data protection requirements.
Housing & Support Operations Manager (South West) in Swindon employer: gap personnel
As a Farm Operative, you will join a dedicated team in a supportive and dynamic work environment that prioritises animal welfare and employee development. With flexible working hours and comprehensive training provided, this role offers a unique opportunity to grow your skills while contributing to the well-being of livestock. Located in a picturesque rural setting, our company fosters a culture of teamwork and respect, making it an excellent employer for those seeking meaningful and rewarding work.
