At a Glance
- Tasks: Support vulnerable individuals in housing and improve their independence.
- Company: Compassionate organisation dedicated to making a difference in people's lives.
- Benefits: Competitive pay, mileage reimbursement, ongoing training, and career progression.
- Other info: Join a supportive team with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping others overcome challenges and achieve stability.
- Qualifications: Experience in housing or support work and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We are currently recruiting for a compassionate and motivated Housing & Support Officer to support vulnerable individuals facing multiple and complex needs. This rewarding role involves helping clients sustain accommodation, improve independence, and overcome barriers such as homelessness, mental health challenges, substance misuse, offending behaviour, and unemployment. You will work closely with internal teams and external agencies to deliver person-centred support, housing management, and resettlement services that empower individuals to make positive long-term changes. This position requires flexibility, excellent communication skills, and a genuine commitment to improving lives. Participation in an on-call rota may be required. The role is temp to perm, with first 3 months probation for the agency and then another 3 months probation for the company.
Key Responsibilities
- Provide housing management, tenancy sustainment, and resettlement support to clients.
- Process referrals and complete assessments to determine suitability for services.
- Manage an allocated caseload effectively, ensuring timely support and accurate records.
- Develop personalised support plans focused on housing goals, independence, and wellbeing.
- Carry out regular reviews and monitor progress against agreed outcomes.
- Support clients with accessing benefits, budgeting, charitable grants, and income maximisation.
- Liaise with landlords, housing providers, support agencies, and statutory services.
- Advocate on behalf of clients to access appropriate services and opportunities.
- Manage breaches of tenancy/licence agreements in line with procedures.
- Maintain accurate case notes, records, and database systems.
- Assist in reducing void periods and ensuring properties are occupied promptly.
- Conduct health & safety checks on properties and report repairs or maintenance issues.
- Support rent recovery processes and work with relevant teams regarding arrears.
- Attend client meetings, case reviews, and multi-agency meetings as required.
- Provide reports, statistical information, and case studies when needed.
- Contribute to team meetings, training, and continuous service improvement.
- Provide cover for colleagues during absence when required.
- Work occasional evenings or weekends where service delivery requires it.
Requirements
Essential Skills & Experience
- Experience working in housing, homelessness, support work, social care, or a related field.
- Strong understanding of the challenges faced by vulnerable adults.
- Excellent communication skills, both written and verbal.
- Ability to build professional relationships and motivate clients positively.
- Good organisational skills with the ability to manage a busy caseload.
- Strong IT skills including Microsoft Office and case management systems.
- High levels of confidentiality, professionalism, and attention to detail.
- Ability to work independently and as part of a team.
- Flexible and adaptable approach to work.
- Full UK driving licence and access to a vehicle is essential.
Benefits
- Mileage paid at 45p per mile for business travel.
- Ongoing training and development opportunities.
- Supportive team environment.
- Career progression opportunities.
- Competitive salary and benefits package.
Compliance Requirements
- Enhanced DBS check required.
- Right to work in the UK.
- Willingness to work within safeguarding, confidentiality, equality, diversity, and health & safety policies.
Housing & Support Officer in Swindon employer: gap personnel
As a Housing & Support Officer in Swindon, you will join a compassionate team dedicated to making a real difference in the lives of vulnerable individuals. Our supportive work culture fosters professional growth through ongoing training and career progression opportunities, while our competitive salary and benefits package, including mileage reimbursement, ensures you are well rewarded for your efforts. With a focus on person-centred support and collaboration with various agencies, this role offers a meaningful and fulfilling career path in a community-oriented environment.
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Support Officer in Swindon
✨Tip Number 1
Network like a pro! Reach out to people in the housing and support sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Think about how your experience aligns with their mission to support vulnerable individuals. Practise answering common interview questions and be ready to share specific examples from your past work.
✨Tip Number 3
Show your passion for helping others! During interviews, express your commitment to making a difference in people's lives. Share stories that highlight your empathy and problem-solving skills, especially in challenging situations.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace Housing & Support Officer in Swindon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Housing & Support Officer role. Highlight your relevant experience in housing, support work, or social care, and show us how you understand the challenges faced by vulnerable individuals.
Showcase Your Communication Skills:Since excellent communication is key in this role, use clear and concise language in your application. Give examples of how you've effectively communicated with clients or colleagues in the past, whether in writing or verbally.
Demonstrate Your Compassion:We want to see your genuine commitment to improving lives. Share personal stories or experiences that showcase your compassion and motivation to help others, especially those facing complex needs.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at gap personnel
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing & Support Officer. Familiarise yourself with the challenges faced by vulnerable individuals and think about how your experience aligns with the role. This will help you answer questions confidently and show that you're genuinely interested in making a difference.
✨Showcase Your Compassion
This role is all about supporting people through tough times, so be prepared to share examples of how you've helped others in the past. Whether it's through work or personal experiences, demonstrating your empathy and commitment to improving lives will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to handle complex situations. Think about potential challenges you might encounter in this role and how you would approach them. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing training opportunities, or how success is measured in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.
