Housing and Support Area Manager in Swindon

Swindon Full-Time No working from home possible

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Job Title: Housing & Support Area Manager

Location: Swindon SN25

Hours of Work: 40 hours per week ( start and finish time may vary )

Rate of Pay: £32k - £35k ( DOE )

Contract Type: Temporary to Permanent after 12 weeks.

Gap-personnel is currently recruiting for the role of Housing & Support Area Manager, in Swindon area.

You will play a key role in the support and resettlement of clients/residents, covering a wide variety of tasks that contribute to fixing broken lives. Your key tasks are to line manage, organise and coordinate the team, distribute tasks, and ensure employees are performing. You will supervise employees and distribute workloads and contribute to high levels of motivation and performance in the team. You will work alongside the rest of the team to achieve the required outputs. You will be part of the on‑call rota.

You will work with people facing multiple and complex barriers including homelessness, mental health, substance misuse, offending behaviour and unemployment. You will work alongside partners to ensure a multi‑agency approach to support people into accommodation and support them to address the causes and consequences of their homelessness. The key focus is intensive person‑centred coaching, building on each person’s unique strengths and aspirations so they can transition of out of their situation with dignity. You will collate appropriate monitoring data to measure and report on the success of the service.

Ideal candidate must drive their own car and have relevant experience and people’s approach.

The role is temp to perm, 12 first weeks will be completed through an agency, and will be counted as probation period.

Essential:

Work as part of the Housing Standards team to ensure appropriate outputs
Act in line with agreed procedures and processes.
Motivated to achieve performance targets.
High standard of confidentiality and professionalism.
Discretion, trustworthiness, tact and diplomacy to deal with highly sensitive matters.
Experience with Microsoft Office and able to learn case management software.
Good oral and written communication skills.
Efficient, accurate and good attention to detail

Duties Include:

To manage the Housing and Support team (Derby) including Team Leaders, Seniors, and Officers.
Where requested by the Line Manager, monitor employee performance and quality, and contribute to the induction of new employees.
Assist in implementing Company policies and procedures to ensure effective service delivery.
To take part in appropriate training of employees, as directed by the Line Manager.
Assist in planning the deployment of employees in the team to ensure that priorities are met, and that cover is available for absence.
To provide regular reports and monitoring as requested by the Line Manager or above, to ensure that procedural timescales are adhered to and that actions in operating plans are completed within timescales.
To be part of the on‑call rota.
To ensure prompt action on all void properties so that they are let as quickly as possible, within target times and to work with other departments as necessary.
Ensure that residents apply for housing benefit and/or personal benefits, where eligible, to maximise income.
To provide a support and resettlement service to residents, following Company policies and procedures.
Ensure that positive support plan outcomes are consistently achieved.
Respond to low level complaints and where appropriate seek a resolution. Keep records as required and report all matters to the Line Manager and Human Resources, particularly where escalation is required.
To ensure appropriate and timely action to deal with any breaches of licence agreements/tenancies and other contracts.
To work with the Income Recovery team in taking appropriate action to deal with rent and charge arrears or issues.
Report all Maintenance and Property Standards issues as per Company policies to ensure that the appearance and health and safety of the Company’s properties are maintained to the highest standards.
To liaise with employees, clients/residents and other agencies in a professional manner.
To develop and maintain excellent working relationships with local authorities, adult social care, probation, health services and other statutory agencies.
To promote the Company’s shared supported housing services and build and maintain relationships with other partners; local voluntary agencies, local agencies, local businesses, training organisations and any other agency, to assist in meeting the Company’s objectives.
Establish and maintain good links with employees in other sections of the Company to ensure that our clients/residents current and future needs are met, particularly in respect of new developments.
To provide the Line Manager with accurate and timely reports, statistical information and written reports on a monthly basis, and as required.
To keep abreast of current legislation, regulatory requirements and best practice and to assist the Line Manager in ensuring that the Team’s policies and procedures reflect current requirements and best practice.
To hold regular Team Meetings.
Attend meetings and carry out duties outside of usual office hours (e.g., evenings and weekends) when necessary to deliver the service.
To contribute to the development of the Company’s strategy for embracing diversity, and ensuring that our services are equally accessible to all.
To uphold and promote the Company’s vision and values.
To be proactive in seeking improvements in the Company’s service delivery for the benefit of our residents
Report all relevant matters to the appropriate Manager or above and ensure any issues are communicated to other employees/volunteers as necessary.
To understand your role in the Company and to be accountable for your contribution to the Company.
To understand how your job contributes to the overall purpose of the Company, and be accountable for delivering it in the most efficient way.
To liaise with employees in other departments to ensure that value for money is obtained in delivering the service.
To adhere to the Company’s financial regulations, standing orders, policies and procedures, in particular: Health & Safety, Confidentiality, Data Protection, Professional Boundaries and Customer Care

Working days and hours:

Monday to Friday , start and finish time any hours between 7am and 5pm
1 weekend day on call per month – usually Saturday but may be also Sunday on some occasions

This role will require you to undertake an enhanced Disclosure and Barring Service (DBS) check and disclose information which would otherwise be considered “spent” under the provision of the Rehabilitations of Offenders Act 1974.

Additional Information (the below will qualify after completion of probation period, which will be led by signing perm contract with the company )

28 days holiday including bank holidays, increasing to 25 at one years’ service, and additional service increments
Family friendly policy offers flexibility
8% Contributory Pension
Duvet Days (after qualifying period)
Death In Service & Critical Illness Cover (after qualifying period)
Mileage Paid

If you have an understanding of homelessness, believe that people can be successful in society despite the odds being stacked against them, and are supportive and caring whilst maintaining a calm, professional and flexible attitude, this could be the career for you.

Resume will be required for this role, and please apply or send the CV to gloucester@gap-personnel.com

Alternatively please call Aga on 07972667856 ( you can either contact via WhatsApp through message) , or the office 01452 302852

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