At a Glance
- Tasks: Support marketplace sellers and drive their growth in a fast-paced e-commerce environment.
- Company: Join a rapidly growing UK retail business with a dynamic culture.
- Benefits: Competitive salary, full-time hours, and a vibrant office atmosphere.
- Other info: Exciting opportunity for career growth in a collaborative team.
- Why this job: Be a key player in enhancing seller performance and customer experience.
- Qualifications: 0-2 years of experience or strong interest in e-commerce; Excel skills required.
The predicted salary is between 30000 - 40000 £ per year.
gap personnel are recruiting on behalf of a rapidly growing and highly successful UK retail business for a Seller Account Executive to join their expanding Marketplace team based at their Head Office in Plymouth. This is an exciting opportunity to join a fast‑paced e‑commerce environment where you will play a key role in supporting marketplace sellers, driving account performance, and delivering an excellent seller experience.
The Role
Reporting to the Seller Account Management Lead, you will manage a portfolio of marketplace sellers, supporting their growth, performance, and long‑term success. Acting as the first point of contact, you will provide day‑to‑day operational support, resolve issues, and work collaboratively with internal teams to optimise seller performance and customer experience.
Key Responsibilities
- Manage relationships with marketplace sellers, focusing on sales growth, performance optimisation, and retention
- Support sellers in implementing marketplace product strategies aligned with wider business objectives
- Identify opportunities to improve product visibility, assortment, pricing, and sales performance
- Conduct regular performance reviews and provide actionable insights using data analysis
- Provide tailored support and proactive guidance to key seller accounts
- Ensure seller compliance with legal, regulatory, and platform policies
- Coordinate promotional pricing updates and campaign activity
- Collaborate with Marketing and Social teams on seasonal campaigns and initiatives
- Optimise seller product listings, including content, pricing, and stock availability
- Work closely with cross-functional teams including Finance, Marketing, Operations, and New Business teams
- Resolve customer care and seller accounting queries efficiently
- Support product onboarding processes and ensure accurate product listings
- Monitor seller performance, feedback, and recurring issues to drive continuous improvement
- Manage support tickets through Zendesk and ensure timely communication and resolution
- Monitor order flow, stock levels, and service metrics, escalating issues where necessary
- Support the handling of erroneous returns in collaboration with internal and external stakeholders
Candidate Requirements
- 0–2 years’ experience or a strong interest in e‑commerce marketplaces through education, internships, or related experience
- Confident using Microsoft Excel, including formulas, graphs, and reporting
- Strong analytical, communication, and problem‑solving skills
- Customer‑focused with the ability to build positive working relationships
- Able to manage multiple priorities and work to tight deadlines
- Experience working cross‑functionally with operational and technical teams would be advantageous
What’s on Offer
- Competitive salary
- Permanent, full‑time opportunity
- Monday to Friday, 08:45am – 17:30pm
- Office‑based role in Plymouth, Devon
- Opportunity to join a fast‑growing and dynamic retail business
Seller Account Executive in Plymouth employer: gap personnel
Join a rapidly growing UK retail business in Plymouth as a Seller Account Executive, where you'll thrive in a dynamic e-commerce environment that prioritises employee development and collaboration. With a competitive salary and a supportive work culture, this role offers you the chance to make a meaningful impact on marketplace sellers while enjoying a healthy work-life balance and opportunities for professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Seller Account Executive in Plymouth
✨Tip Number 1
Network like a pro! Reach out to people in the e-commerce space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insights that might just land you that Seller Account Executive role.
✨Tip Number 2
Prepare for interviews by researching the company and its marketplace strategies. Show us you know your stuff about their products and how you can help sellers grow. Tailor your answers to highlight your analytical skills and customer focus!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you on their radar and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. Plus, it gives you a chance to showcase your passion for the role right from the start.
We think you need these skills to ace Seller Account Executive in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the Seller Account Executive role. Highlight any relevant experience in e-commerce or marketplace management, and don’t forget to showcase your analytical skills and customer-focused mindset!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about e-commerce and how your skills align with our needs. Be sure to mention any specific experiences that demonstrate your ability to support marketplace sellers.
Show Off Your Analytical Skills:Since this role involves data analysis, make sure to highlight your proficiency with Microsoft Excel. Mention any projects where you've used data to drive decisions or improve performance – we love seeing those numbers!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our dynamic team in Plymouth!
How to prepare for a job interview at gap personnel
✨Know Your Marketplace
Before the interview, dive deep into the e-commerce marketplace landscape. Familiarise yourself with key players, trends, and challenges. This will not only show your interest but also help you discuss how you can contribute to the company's growth.
✨Showcase Your Analytical Skills
Since the role requires strong analytical abilities, be prepared to discuss your experience with data analysis. Bring examples of how you've used data to drive decisions or improve performance in past roles or projects.
✨Demonstrate Relationship Management
Think of specific instances where you've successfully managed relationships, whether in a work setting or through internships. Highlight your customer-focused approach and how you’ve resolved issues to enhance seller experiences.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle multiple priorities. Prepare scenarios where you had to juggle tasks or resolve conflicts, and explain your thought process and outcomes clearly.
