At a Glance
- Tasks: Provide 1st and 2nd Line IT support in a fast-paced retail environment.
- Company: Join a rapidly growing UK retailer with over 200 stores nationwide.
- Benefits: Enjoy a competitive salary, pension scheme, employee discounts, and long service awards.
- Other info: Be part of a thriving business committed to investing in its teams.
- Why this job: Kickstart your IT career and make a real impact in a dynamic team.
- Qualifications: 1 year of IT support experience and strong communication skills.
The predicted salary is between 25000 - 32000 € per year.
gap personnel are currently recruiting for an IT Service Desk Technician on behalf of our client, a rapidly growing and well-established UK retailer. As a Sunday Times Top Track 100 company, our client has experienced exceptional growth since launching in 1989 and now operates over 200 stores nationwide. With people at the heart of their business, they are committed to investing in their teams and creating an extraordinary future. Due to continued expansion and success, they are now looking to appoint a dynamic IT Service Desk Technician to join their Head Office team in Plymouth, Devon.
About the Role
Working as part of a fast-paced Incident Team, you will provide 1st and 2nd Line IT support across the business, primarily supporting EPOS systems and associated technologies across the retail estate.
Key Responsibilities
- Deliver comprehensive IT support within a retail environment
- Receive, log, monitor, and respond to service requests across multiple communication channels
- Escalate complex or high-priority issues in line with internal processes
- Provide technical support for EPOS/till systems, hardware, software, and networks
- Troubleshoot issues with peripherals such as printers, scanners, and PEDs
- Follow up on issue resolution with end users
- Deliver a customer-focused support experience for internal users and external partners
- Support wider IT team activities and carry out ad-hoc duties when required
- Stay up to date with new technologies implemented within the business
Person Specification
- Minimum 1 year experience in an IT support role
- Previous experience in a customer-facing position
- Basic understanding of network infrastructure (LAN/WAN)
- Good overall knowledge of IT systems and terminology
- Strong analytical and problem-solving skills
- Excellent communication skills, both written and verbal
- Reliable, flexible, and a strong team player
What’s on Offer
- Competitive salary
- Company pension scheme
- Long service awards
- Employee discount
- Cycle to work scheme
If you’re an enthusiastic IT professional looking to develop your career within a thriving and fast-growing business, we want to hear from you. Apply today with gap personnel, email: exeter@gap-personnel.com or call 01392 273 665.
IT Service Desk Technician in Plymouth employer: gap personnel
Join a Sunday Times Top Track 100 company that prioritises its people and fosters a vibrant work culture in Plymouth, Devon. As an IT Service Desk Technician, you'll benefit from competitive salaries, a comprehensive pension scheme, and opportunities for professional growth within a rapidly expanding retail environment. With a commitment to employee development and a supportive team atmosphere, this role offers a rewarding career path in a dynamic industry.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Desk Technician in Plymouth
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow IT pros. You never know who might have a lead on your dream job!
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This is a great way to demonstrate your expertise and passion for technology, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews like a pro! Research the company and its culture, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and think of examples that highlight your problem-solving skills.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications with us!
We think you need these skills to ace IT Service Desk Technician in Plymouth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Service Desk Technician role. Highlight your relevant experience, especially in 1st and 2nd line support, and any customer-facing roles you've had. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our fast-paced Incident Team. Keep it concise but engaging – we love a bit of personality!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've successfully troubleshot issues or provided excellent customer service. We’re looking for those strong analytical skills that will help us keep our systems running smoothly.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you into our system quickly. Plus, it shows you’re keen on joining our amazing team!
How to prepare for a job interview at gap personnel
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of EPOS systems and the common issues that arise with them. Being able to discuss specific troubleshooting steps or past experiences will show that you're not just familiar with the technology, but that you can handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, be prepared to share examples of how you've provided excellent support in previous positions. Highlighting your ability to communicate clearly and empathetically will set you apart from other candidates.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle various IT support situations, especially those related to retail environments. Practising these scenarios can help you articulate your thought process and problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the technologies they use, or how they measure success in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
