At a Glance
- Tasks: Manage health and safety cases via email, ensuring accurate records and professional communication.
- Company: A successful national business with a focus on customer service.
- Benefits: Competitive salary, workplace pension, employee discounts, and a cycle-to-work scheme.
- Other info: Enjoy a Monday to Friday schedule with opportunities for career growth.
- Why this job: Perfect for organised individuals who thrive in written communication and enjoy problem-solving.
- Qualifications: Experience in customer service, strong written skills, and excellent organisation.
The predicted salary is between 25000 - 32000 £ per year.
Location: Plymouth, Devon
Job Type: Permanent, Full-time
Hours: Monday to Friday, 8:45am–5:30pm
Salary: Competitive, depending on experience
Are you highly organised, confident in written communication and comfortable managing a varied caseload? Our client, a successful and growing national business, is looking for a Customer Service Advisor to join its Head Office team in Plymouth. This is an email-based customer service and administration role, with no telephone contact required.
The RoleYou will manage a range of health and safety cases, including personal injury claims, property damage and store or delivery complaints. Using an internal case management system, you will gather information, maintain accurate records and communicate with customers and stakeholders by email.
Your responsibilities will include:
- Managing cases from initial notification through to resolution
- Responding to email correspondence professionally and accurately
- Investigating claims and gathering information from stores, customers, buyers and suppliers
- Maintaining clear, detailed and up-to-date case records
- Collating documents and evidence to support case reviews
- Liaising with internal departments and external stakeholders
- Identifying missing information and following up where required
- Prioritising cases to meet deadlines and service-level agreements
- Escalating sensitive or complex cases appropriately
- Providing administrative support across the Health & Safety and Operations teams
The successful candidate will have:
- Previous customer service and administration experience
- Excellent written communication skills
- Strong organisation and workload-management abilities
- A high level of accuracy and attention to detail
- Confidence using Microsoft Office and other IT systems
- The ability to manage multiple cases and competing deadlines
- A calm and professional approach to sensitive situations
- Strong problem-solving and decision-making skills
- The ability to work independently and collaboratively
Experience within claims, insurance, legal services, retail operations, personal injury or property damage would be beneficial, but is not essential.
Benefits- Competitive salary
- Permanent, full-time position
- Workplace pension
- Employee discount
- Long-service awards
- Cycle-to-work scheme
- Monday-to-Friday working hours
This is an excellent opportunity for a capable administrator or customer service professional who prefers written, email-based communication and enjoys investigating information and managing cases. Apply today with an up-to-date CV for further information and confidential consideration.
Customer Service Advisor in Plymouth employer: gap personnel
As a Farm Operative, you will join a dedicated team in a supportive and dynamic work environment that prioritises animal welfare and employee development. With flexible working hours and comprehensive training provided, this role offers a unique opportunity to grow your skills while contributing to the well-being of livestock. Located in a picturesque rural setting, our company fosters a culture of teamwork and respect, making it an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Plymouth
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at gap personnel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like gap personnel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor in Plymouth
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to gap personnel:Your cover letter is your chance to shine! Tell us why you want to work at gap personnel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at gap personnel!
How to prepare for a job interview at gap personnel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
