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For Companies At a Glance
- Tasks: Handle customer queries and manage patient records in a dynamic contact centre.
- Company: Join a supportive team in a reputable healthcare organisation in Liverpool.
- Benefits: Enjoy a competitive salary, flexible working hours, and a friendly work environment.
- Why this job: Make a difference by helping patients while developing your professional skills.
- Qualifications: GCSE educated with strong attention to detail and Microsoft Office skills.
- Other info: Permanent role with opportunities for growth and learning.
The predicted salary is between 22000 - 30000 £ per year.
Overview
Gap Personnel who are operating as an employment business are recruiting on behalf of our client for a Personal Customer Advisor for a company based in Liverpool, L3 area. This is a permanent position.
Working Hours
- Monday to Friday
- Flexible
- 40 hours per week (plus 1-hour unpaid lunch)
- 8 am – 5 pm or 9 am – 6 pm
Salary
£25,397 per annum
Qualifications
Essential: Educated to GSCE level
Desirable: Vocational qualifications in a relevant field
Experience and Skills
Essential:
- Attention to detail
- Excellent Microsoft Office skills
- Proactive and self-sufficient
- High level of discretion with the ability to handle sensitive information confidentiality
Desirable:
- Previous experience working in a contact centre environment
- Experience working with patient records and information
Duties and Responsibilities
- Triage inbound telephone calls to the contact centre, handling basic queries
- Direct callers to the correct team or service, take messages where appropriate
- Raise advisor call backs
- Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled
- Register new patient referrals on our internal database
- Build knowledge of the patient database system, being able to confidently update key patient information and locate historical data and previous actions to support objection handling
- Identify correct product code and quantity of prescription outstanding
- Redeem paper and electronic prescriptions
- Branch Staff: check and scan parcels before delivery
- Promote, share and live the Bullen vision, objectives and values
- Any other duties which contribute to the success of the role and the business
Interested candidates can send their CV to liverpool@gap-personnel.com
Gap Personnel Group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.
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Personal Customer Advisor L3 perm employer: gap personnel
Contact Detail:
gap personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Personal Customer Advisor L3 perm
✨Tip Number 1
Get to know the company! Research their values and mission, especially since they want someone who can promote and live their vision. This will help you tailor your approach during interviews.
✨Tip Number 2
Practice your phone skills! Since you'll be triaging calls and handling queries, it’s crucial to sound confident and professional. Try role-playing with a friend to get comfortable.
✨Tip Number 3
Show off your Microsoft Office skills! Brush up on Excel and Word, as these are essential for the role. Maybe even prepare a quick demo of how you’d use them in a real scenario.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Personal Customer Advisor L3 perm
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Personal Customer Advisor role. Highlight your attention to detail and Microsoft Office skills, as these are essential for the job. We want to see how your experience aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention any relevant experience, especially if you've worked in a contact centre or handled sensitive information before. We love a good story!
Showcase Your Communication Skills: Since you'll be triaging calls and communicating with surgeries, it's crucial to demonstrate your communication skills. Use clear and professional language in your application. We appreciate candidates who can convey their thoughts effectively!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at gap personnel
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Personal Customer Advisor. Familiarise yourself with the duties listed in the job description, such as handling inbound calls and managing patient records. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Skills
Highlight your attention to detail and Microsoft Office skills during the interview. Prepare specific examples from your past experiences where you've successfully used these skills, especially in a contact centre environment. This will give the interviewer confidence in your ability to perform the job effectively.
✨Practice Professional Communication
Since you'll be communicating with surgeries and patients, practice your professional communication skills. Role-play common scenarios you might encounter, like triaging calls or following up on prescriptions. This will help you feel more comfortable and articulate during the actual interview.
✨Be Ready for Situational Questions
Expect situational questions that assess how you handle sensitive information and confidentiality. Think of examples where you've had to maintain discretion in previous roles. This will showcase your ability to manage sensitive situations, which is crucial for this position.
