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For Companies At a Glance
- Tasks: Support customers via email and social media, ensuring clear and professional communication.
- Company: Join Branded Garden Products, a leading supplier in horticulture.
- Benefits: Earn £12.38 per hour with flexible hours and weekend work.
- Why this job: Grow your skills in customer service while helping others blossom.
- Qualifications: Grade C or above in Maths and English, strong written communication skills.
- Other info: Dynamic team environment with opportunities for growth during peak seasons.
The predicted salary is between 10 - 15 £ per hour.
gap personnel Exeter are delighted to be working in partnership with Branded Garden Products, an internationally renowned supplier of seeds, plants, bushes, and other horticultural products. We are recruiting multiple Email Customer Service Agents on a seasonal basis in Paignton, Devon. If you have a way with words and can help customer queries blossom through written communication, we would love to hear from you.
The Role
As an Email Customer Service Agent, you will act as a multi-skilled team member, supporting customers primarily via email and social media, ensuring every written response is clear, professional and in line with service level agreements. This is not a contact centre-based telephone role - the focus is on high-quality written communication.
Duties Include (but are not limited to):
- Responding to customer enquiries via email and social media in a polite, professional and timely manner
- Processing basic orders and offering complimentary parts for appropriate products
- Resolving customer service queries efficiently, ensuring each case is handled with care
- Keying coupon orders as required to meet service levels
- Supporting the wider team during peak seasonal periods
We are looking for someone ready to dig in and grow with the team:
- Grade C or above in Maths and English
- Strong written communication skills with excellent spelling and grammar
- Basic understanding of Microsoft Office
- Previous customer service experience (office-based preferred)
- Good attention to detail and accuracy when processing information
- Positive attitude and ability to work well under pressure during busy seasonal peaks
- Flexibility to work across different areas of the department
Working Hours & Pay
- 7-day operation on a rota basis Monday to Sunday – hours negotiable
- Weekend work desired
- Bank Holidays included
- £12.38 per hour
Key Skills: Customer Service, Administration, Email Handling, Microsoft Office, Written Communication, Social Media
Successful candidates will be proactive team players, working collaboratively to ensure customer satisfaction continues to grow. You will operate within company policy and procedures, maintaining integrity and confidentiality at all times, while adhering to health and safety legislation.
Ready to help customer satisfaction blossom? Click APPLY to upload your CV and one of our friendly team will be in touch. Don’t have a CV? Call the office and we will help you get planted and registered.
Customer Service Advisor in Paignton employer: gap personnel
Contact Detail:
gap personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Paignton
✨Tip Number 1
Get your online presence sorted! Make sure your LinkedIn profile is up to date and reflects your customer service skills. We want to see that you can communicate effectively, so showcase any relevant experience or projects that highlight your written communication prowess.
✨Tip Number 2
Practice makes perfect! Before you dive into the application process, try drafting responses to common customer queries. This will help you get comfortable with the tone and style needed for the role. Plus, it’ll show us that you’re proactive and ready to hit the ground running!
✨Tip Number 3
Network like a pro! Reach out to current or former employees on social media to get the inside scoop on the company culture and what they look for in a candidate. This could give you an edge during interviews and help you tailor your approach.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to apply directly. Don’t forget to follow up after submitting your application – a little nudge can go a long way!
We think you need these skills to ace Customer Service Advisor in Paignton
Some tips for your application 🫡
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Make sure to highlight your strong written communication skills and any relevant customer service experience. Keep it friendly and professional, just like the role requires!
Tailor Your CV: Don’t just send out the same CV for every job. Tailor it to match the Customer Service Advisor position by emphasising your attention to detail and experience with email handling. We want to see how you can help our customers blossom!
Show Off Your Writing Skills: Since this role focuses on high-quality written communication, make sure your application is free from typos and grammatical errors. Use clear and concise language to demonstrate your ability to communicate effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at gap personnel
✨Know Your Stuff
Before the interview, make sure you understand the company and its products. Familiarise yourself with Branded Garden Products and their offerings. This will help you answer questions confidently and show your genuine interest in the role.
✨Show Off Your Writing Skills
Since this role focuses on written communication, prepare to demonstrate your writing abilities. Bring examples of previous email correspondence or customer interactions that highlight your clarity and professionalism. This will give the interviewer a taste of what you can bring to the team.
✨Practice Common Scenarios
Think about common customer service scenarios you might face in this role. Prepare responses for how you would handle difficult customer queries or process orders efficiently. This will help you articulate your problem-solving skills during the interview.
✨Be Ready for Teamwork Questions
As a Customer Service Advisor, you'll be part of a team. Be prepared to discuss your experience working collaboratively and how you handle pressure during busy periods. Highlight your flexibility and positive attitude, as these traits are essential for success in a seasonal position.