Fulfilment Manager in Liverpool

Gap Personnel, operating as an employment business, are currently recruiting on behalf of our client for a Fulfilment Manager in a warehouse in Liverpool.

Salary: £40-45k

Working hours:

• Nov-Aug: Monday to Friday 7am-6pm, Saturday 8am-1pm
• Sept-Oct: Monday to Friday, 7am-10pm, Saturday and Sunday 7am-9pm

Holidays not available for October and November months.

The client is the world's largest costume manufacturer and boasts a prestigious portfolio of major licenses, including Marvel, Warner Brothers, Paramount, Mattel, Lucasfilm and Universal, as well as a wide range of generic lines.

We are seeking an experienced Fulfilment Manager to oversee and optimise our fulfilment operations. The successful candidate will be responsible for managing warehouse activities, ensuring efficient shipping and receiving processes, and leading continuous improvement initiatives. This role requires a strategic mindset, strong leadership skills, and a comprehensive understanding of logistics, supply chain management, and warehouse systems. The Fulfilment Manager will play a pivotal role in maintaining operational excellence and supporting organisational growth.

Reports to: Head of Fulfilment (HoF)

Direct Reports: Functional Supervisors

Location: Wavertree, Liverpool

Key Responsibilities:

• Provide operational leadership across Inbound, Inventory, Outbound and Returns during the assigned shift.
• Act as the senior on-site decision-maker, ensuring smooth handovers between shifts and functions.
• Coordinate and prioritise workload across all fulfilment functions to meet daily volume service and quality targets.
• Lead and manage Functional Supervisors, setting clear expectations and providing direction, support and challenge.
• Monitor operational performance against KPIs and take corrective action where standards are not being met.
• Ensure safe working practices, H&S compliance, MHE use and 5S standards are consistently applied.
• Maintain strong system discipline across WMS/ERP processes to ensure accurate, timely transaction processing.
• Manage short-term labour deployment, reallocating resources to address bottlenecks and service risks.
• Identify operational issues, constraints or failures and implement immediate containment actions.
• Escalate material risks, service failures or systemic issues to the Head of Fulfilment.
• Support continuous improvement activity by embedding SOP adherence and standard work.
• Ensure effective communication across functions and with supporting departments during the shift.
• Lead incident management, including H&S incidents, service failures or system disruptions.

Job Boundaries:

• Accountable for shift-level execution, not long-term strategic planning or budget ownership.
• Does not directly manage warehouse operatives; accountability flows through Functional Supervisors.
• Does not own labour budgets or headcount approvals but manages deployment within agreed plans.
• Does not approve commercial decisions (supplier issues, write-offs, pricing, carrier contracts).
• Does not own WMS/ERP configuration but ensures correct operational use and escalates issues and bottlenecks.
• Does not replace the Head of Fulfilment but acts under delegated authority during the shift.

Key Performance Indicators & Metrics:

• Shift Execution & Service
• Order-to-despatch SLA achievement during shift
• Inbound dock-to-stock performance within the shift window
• Returns processing SLA adherence per shift
• Productivity & Flow
• Orders/units per labour hour by function
• Throughput versus shift plan across inbound, outbound and returns
• Labour utilisation efficiency and unplanned overtime control
• Inventory & Accuracy
• Pick accuracy and error rates per shift
• Inventory discrepancies identified and escalated within SLA
• Location integrity and process compliance observed during the shift
• Quality, Safety & Compliance
• Health & Safety incidents, near misses and compliance checks
• 5S audit results and housekeeping standards
• SOP adherence across all fulfilment activities
• People & Leadership
• Supervisor performance against shift objectives
• Attendance, engagement and conduct issues managed in-shift
• Training compliance and capability coverage per shift

Essential Skills, Qualifications and Experience:

• Proven experience in a warehouse or fulfilment management role within a fast-paced operation.
• Experience leading multiple operational functions or supervisors concurrently.
• Strong understanding of inbound, inventory, outbound and returns processes.
• Confident decision-maker with the ability to manage operational pressure and competing priorities.
• Strong working knowledge of WMS/ERP-driven warehouse operations.
• Excellent communication and leadership skills with the ability to influence at all levels.
• Strong operational discipline with a focus on safety, accuracy and service.
• Demonstrated ability to manage performance through others.

Desirable Skills, Qualifications & Experience:

• Experience in eCommerce, omni-channel or seasonal fulfilment environments.
• Exposure to multi-system ERP/WMS environments (e.g. Sage, Sicon).
• Lean, 5S or continuous improvement training.

Other Requirements of the Role:

• Flexibility to work additional hours during peak trading periods (e.g. Halloween, Christmas).
• Occasional weekend support during significant stock counts.
• Potential travel to other UK sites for projects, audits, or training.
• Ability to work in a large, fast-paced warehouse environment requiring regular walking, standing and site-based presence.

Salary & Benefits:

• Company Sick Pay
• Company Pension
• Employee Discount
• Life Insurance
• Additional leave policies
• On-site parking
• Health and Wellbeing Programme

Interested candidates can send their CV to Gap personnel group who are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.