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- Tasks: Assist medical professionals and patients with queries and prescription management.
- Company: Join a supportive team in a dynamic contact centre environment.
- Benefits: Competitive salary, flexible hours, and full training provided.
- Why this job: Make a difference in healthcare while developing your customer service skills.
- Qualifications: GCSE educated with strong attention to detail and customer service skills.
- Other info: Opportunity for career growth and to work in a fast-paced environment.
The predicted salary is between 27426 - 30500 £ per year.
As part of the Contact Centre Team, the Customer Service Advisor is responsible for speaking to medical professionals, GP surgeries and patients that require appliances or medication. The position is fully office based. Full training provided.
Working Hours:
- Monday to Friday
- Flexible work hours
- Hours to be worked between 8am - 8pm
- If interested can work more than 8 hours a day
- 30 minutes unpaid lunch break
Salary: £27,426 per annum minimum (42.5 hours per week)
Qualifications:
- Educated to GSCE level
Experience and Skills:
- Essential:
- Attention to detail
- Great customer service
- Being able to work at fast pace
- Excellent Microsoft Office skills
- Proactive and self-sufficient
- High level of discretion with the ability to handle sensitive information confidentiality
- Previous experience working in a contact centre environment
- Experience working with patient records and information
Duties and Responsibilities:
- Triage inbound telephone calls to the contact centre, handling basic queries
- Direct callers to the correct team or service, take messages where appropriate
- Raise advisor call backs
- Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled
- Register new patient referrals on our internal database
- Build knowledge of the patient database system, being able to confidently update key patient information and locate historical data and previous actions to support objection handling
- Identify correct product code and quantity of prescription outstanding
- Redeem paper and electronic prescriptions
- Promote, share and live the Bullen vision, objectives and values.
- Any other duties which contribute to the success of the role and the business.
Interested candidates can send their CV to liverpool@gap-personnel.com. Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.
Customer Service Advisor in Liverpool employer: gap personnel
Contact Detail:
gap personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Liverpool
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and mission. This will help you connect your answers to what they care about, showing that you're not just another candidate.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and confidently when it’s your turn to shine.
✨Tip Number 3
Dress the part! Even if the role is office-based, looking professional can make a great first impression. Choose an outfit that reflects the company culture while still being smart and tidy.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Service Advisor in Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your attention to detail and customer service skills. We want to see how your experience aligns with the role of a Customer Service Advisor, so don’t be shy about showcasing relevant examples!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention your proactive nature and any experience you have in handling sensitive information, as these are key for us.
Show Off Your Microsoft Office Skills: Since we value excellent Microsoft Office skills, make sure to mention any specific software you’re proficient in. If you’ve used Excel or Word in a previous job, give us the details – we love a good example!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at gap personnel
✨Know Your Stuff
Familiarise yourself with the role of a Customer Service Advisor, especially in a medical context. Understand the key responsibilities like handling patient queries and managing sensitive information. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Skills
Highlight your attention to detail and customer service skills during the interview. Prepare examples from your past experiences where you've demonstrated these abilities, especially in fast-paced environments. This will give the interviewer a clear picture of how you can contribute to their team.
✨Practice Makes Perfect
Conduct mock interviews with a friend or family member. Focus on common questions related to customer service scenarios, such as how you would handle difficult customers or manage multiple calls. This practice will help you articulate your thoughts clearly and reduce any nerves on the day.
✨Ask Smart Questions
Prepare thoughtful questions to ask at the end of your interview. Inquire about the training process, team dynamics, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if the company is the right fit for you.
