At a Glance
- Tasks: Coordinate patient appointments and ensure timely, high-quality care throughout treatment pathways.
- Company: Join a dedicated NHS team making a difference in patient care.
- Benefits: Gain valuable experience in healthcare administration with potential career growth.
- Other info: Work in a supportive environment with opportunities to learn and develop.
- Why this job: Be a vital part of improving patient experiences and outcomes in the NHS.
- Qualifications: Strong organisational skills and excellent communication abilities are essential.
The predicted salary is between 25674 - 28093 £ per year.
We are seeking a motivated and organised individual to join an NHS team as a Band 3 call handler. This is a key administrative role supporting the delivery of outpatient services, ensuring patients receive timely, efficient, and high-quality care throughout their treatment pathway. You will play a vital role in coordinating appointments and supporting patients across Outpatient, Routine, Urgent, Suspected Cancer, and MDT pathways, helping the Trust meet its performance targets and deliver excellent patient experience.
Key Responsibilities
- Coordinate and schedule patient appointments in line with Trust booking policies and clinical priority targets
- Track patients along their pathway to ensure timely progression and prevent delays or breaches
- Ensure patients receive accurate and relevant information in a timely manner
- Maintain accurate patient records and ensure all data is entered correctly onto Trust systems
- Deliver a high-quality, customer-focused booking and administrative service
- Provide a professional, courteous, and empathetic telephone service to patients and colleagues
- Use Trust IT systems to record and report clinical and performance data in line with IT strategy and governance requirements
- Proactively monitor and manage waiting times for both routine and cancer pathways
- Liaise with clinical teams and patients to resolve pathway issues and avoid target breaches
- Work to strict reporting deadlines, escalating risks or potential breaches to line managers promptly
- Adhere to Trust policies and protocols, including the Elective Access Policy (EAP) and Standard Trust Administration Guidelines (STAGS)
About You
- Strong organisational and administrative skills
- Excellent communication and interpersonal abilities
- Confident using IT systems and databases
- Ability to work under pressure and meet deadlines
- Attention to detail with a high level of accuracy
- Customer-focused approach with a commitment to patient care
- Previous NHS or healthcare administration experience (desirable but not essential)
Outpatient Booking & Pathway Coordinator in Lincoln employer: gap personnel
Joining our NHS team as an Outpatient Booking & Pathway Coordinator offers you the chance to make a meaningful impact on patient care while working in a supportive and dynamic environment. We pride ourselves on fostering a culture of collaboration and continuous improvement, providing ample opportunities for professional development and growth. With a commitment to delivering high-quality services, you will be part of a dedicated team that values your contributions and prioritises patient experience.
StudySmarter Expert Advice🤫
We think this is how you could land Outpatient Booking & Pathway Coordinator in Lincoln
✨Tip Number 1
Get to know the NHS and its values! Research the Trust you're applying to and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a call handler, you'll need to be clear and empathetic. Try role-playing with a friend or family member to get comfortable with common scenarios you might face on the job.
✨Tip Number 3
Network like a pro! Connect with current or former NHS employees on LinkedIn. They can provide insights into the role and may even give you a heads-up about upcoming opportunities. Plus, it shows you're proactive!
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like the Outpatient Booking & Pathway Coordinator. Plus, it ensures your application gets the attention it deserves. Don't miss out!
We think you need these skills to ace Outpatient Booking & Pathway Coordinator in Lincoln
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your organisational skills and experience in healthcare administration. We want to see how you can bring your unique strengths to the Outpatient Booking & Pathway Coordinator role!
Showcase Your Communication Skills:Since this role involves a lot of interaction with patients and colleagues, it's crucial to demonstrate your excellent communication abilities. Use examples from your past experiences to show how you've effectively communicated in a professional setting.
Highlight Your IT Proficiency:We’re looking for someone confident with IT systems, so don’t forget to mention any relevant software or databases you’ve used before. This will help us see that you can hit the ground running in our Trust's systems.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application!
How to prepare for a job interview at gap personnel
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of an Outpatient Booking & Pathway Coordinator. Familiarise yourself with the key tasks like coordinating appointments and managing patient pathways. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since this role requires strong organisational abilities, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Be ready to discuss how you prioritised tasks and ensured timely completion, especially under pressure.
✨Practice Empathy in Communication
As a call handler, you'll need to communicate effectively and empathetically with patients. Think of scenarios where you had to handle difficult conversations or provide support. Practising these responses can help you convey your customer-focused approach during the interview.
✨Familiarise Yourself with Trust Policies
Understanding the Elective Access Policy (EAP) and Standard Trust Administration Guidelines (STAGS) is crucial. Research these policies and be prepared to discuss how you would adhere to them in your role. This shows that you're proactive and ready to align with the Trust's standards.
