At a Glance
- Tasks: Coordinate patient appointments and ensure timely, high-quality care.
- Company: Join a dedicated NHS team making a difference in patient services.
- Benefits: Gain valuable experience in healthcare with a supportive work environment.
- Other info: Opportunity to develop in a fast-paced, rewarding healthcare setting.
- Why this job: Be part of a vital role that directly impacts patient care and experience.
- Qualifications: Strong organisational skills and excellent communication abilities required.
The predicted salary is between 25674 - 28093 £ per year.
We are seeking a motivated and organised individual to join an NHS team as a Band 3 call handler. This is a key administrative role supporting the delivery of outpatient services, ensuring patients receive timely, efficient, and high-quality care throughout their treatment pathway. You will play a vital role in coordinating appointments and supporting patients across Outpatient, Routine, Urgent, Suspected Cancer, and MDT pathways, helping the Trust meet its performance targets and deliver excellent patient experience.
Key Responsibilities
- Coordinate and schedule patient appointments in line with Trust booking policies and clinical priority targets
- Track patients along their pathway to ensure timely progression and prevent delays or breaches
- Ensure patients receive accurate and relevant information in a timely manner
- Maintain accurate patient records and ensure all data is entered correctly onto Trust systems
- Deliver a high-quality, customer-focused booking and administrative service
- Provide a professional, courteous, and empathetic telephone service to patients and colleagues
- Use Trust IT systems to record and report clinical and performance data in line with IT strategy and governance requirements
- Proactively monitor and manage waiting times for both routine and cancer pathways
- Liaise with clinical teams and patients to resolve pathway issues and avoid target breaches
- Work to strict reporting deadlines, escalating risks or potential breaches to line managers promptly
- Adhere to Trust policies and protocols, including the Elective Access Policy (EAP) and Standard Trust Administration Guidelines (STAGS)
About You
- Strong organisational and administrative skills
- Excellent communication and interpersonal abilities
- Confident using IT systems and databases
- Ability to work under pressure and meet deadlines
- Attention to detail with a high level of accuracy
- Customer-focused approach with a commitment to patient care
- Previous NHS or healthcare administration experience (desirable but not essential)
Out patient call handler in Lincoln employer: gap personnel
Joining our NHS team as a Band 3 Outpatient Call Handler offers you the chance to make a meaningful impact on patient care while working in a supportive and collaborative environment. We prioritise employee growth through ongoing training and development opportunities, ensuring you can advance your career within the healthcare sector. With a strong commitment to delivering high-quality services, our work culture fosters teamwork and respect, making it an excellent place for those passionate about contributing to the health and wellbeing of the community.
StudySmarter Expert Advice🤫
We think this is how you could land Out patient call handler in Lincoln
✨Tip Number 1
Get to know the NHS and its values! Research the Trust you're applying to and understand their mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a call handler, you'll need to be clear and empathetic on the phone. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Be proactive in following up! After an interview, send a thank-you email to express your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds.
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles like the Outpatient Call Handler. Plus, it ensures your application gets directly into the right hands!
We think you need these skills to ace Out patient call handler in Lincoln
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your organisational and administrative skills, as well as your experience in customer service. We want to see how you can bring those skills to the NHS team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're motivated to join our team and how your skills align with the role of a call handler. Keep it friendly and professional!
Showcase Your IT Skills:Since you'll be using Trust IT systems, mention any relevant experience you have with databases or IT tools. We love seeing candidates who are confident with technology!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can't wait to hear from you!
How to prepare for a job interview at gap personnel
✨Know the Role Inside Out
Make sure you thoroughly understand the responsibilities of a Band 3 call handler. Familiarise yourself with the NHS's outpatient services and how they operate. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Prepare examples from your past experiences where you've demonstrated strong organisational skills. Think about times when you successfully managed multiple tasks or coordinated appointments, as this is crucial for the role. Be ready to discuss how you prioritise tasks under pressure.
✨Practice Empathy and Communication
Since you'll be dealing with patients, it's essential to convey empathy and excellent communication skills. Prepare to role-play common scenarios you might encounter on the phone. This will help you articulate how you would handle sensitive situations with care and professionalism.
✨Familiarise Yourself with IT Systems
Brush up on your IT skills, especially if you have experience with databases or patient management systems. If you’re not familiar with specific NHS systems, research similar software. Being able to discuss your comfort level with technology will give you an edge in the interview.
