At a Glance
- Tasks: Manage patient appointments and provide top-notch admin support in a busy NHS department.
- Company: Join a supportive NHS Trust with a focus on patient care.
- Benefits: Monday to Friday hours, potential for permanent role, and valuable NHS experience.
- Other info: Perfect for those looking to kickstart their career in the NHS.
- Why this job: Make a difference in healthcare while developing your admin skills in a dynamic environment.
- Qualifications: Previous admin or customer service experience and strong communication skills are essential.
The predicted salary is between 24169 - 25674 £ per year.
Admin / Booking Clerk – Band 2
Location
NHS Trust (Audiology or Neurophysiology Department)
Hours
Monday to Friday, 8:30am – 5:00pm (37.5 hours per week)
Pay Band
Band 2
Contract Type
Temporary with potential for permanent employment
Role Overview
An excellent opportunity has arisen for an organised and customer-focused Admin / Booking Clerk to join a busy NHS department within either Audiology or Neurophysiology.
The successful candidate will provide efficient administrative and appointment booking support, ensuring patients receive a professional and timely service.
This position offers an initial temporary assignment with the potential to become a permanent role for the right candidate.
Key Responsibilities
- Book, amend and cancel patient appointments in line with departmental procedures.
- Manage incoming telephone calls and email enquiries from patients, clinicians and healthcare professionals.
- Accurately update and maintain patient information on NHS systems.
- Send appointment letters, information packs and other patient correspondence.
- Support waiting list management and assist with reducing appointment backlogs.
- Ensure patient records are maintained in accordance with GDPR and NHS confidentiality standards.
- Liaise with clinicians and service teams regarding clinic availability and scheduling.
- Process referrals and ensure all relevant information is recorded correctly.
- Provide general administrative support including filing, scanning, photocopying and data entry.
- Deliver excellent customer service to patients and visitors at all times.
Essential Requirements
- Previous administration or customer service experience.
- Strong telephone manner and communication skills.
- Good IT skills, including Microsoft Office applications.
- Excellent organisational skills and attention to detail.
- Ability to manage a busy workload and prioritise tasks effectively.
- Experience handling confidential information appropriately.
- Ability to work independently and as part of a team.
Desirable Requirements
- Previous NHS or healthcare administration experience.
- Experience using NHS systems such as PAS, Lorenzo, Systm One or similar.
- Appointment booking or scheduling experience.
Person Specification
The ideal candidate will
- Be professional, reliable and approachable.
- Have excellent interpersonal skills.
- Be patient-focused with a commitment to providing outstanding service.
- Thrive in a fast-paced administrative environment.
- Demonstrate accuracy and attention to detail.
Benefits
- Monday to Friday working pattern (no weekends).
- Opportunity to gain NHS experience.
- Supportive team environment.
- Potential to secure a permanent NHS position following the temporary assignment.
Job Title
Admin / Booking Clerk (Band 2) – Audiology or Neurophysiology
Hours
37.5 Hours per Week
Working Pattern
Contract
Temporary to Permanent Opportunity.
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StudySmarter Expert Advice🤫
We think this is how you could land Administrator/Booking Clerk - NHS in Lincoln
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like gap personnel before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at gap personnel. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show gap personnel you’re ready to step in and make an immediate impact!
We think you need these skills to ace Administrator/Booking Clerk - NHS in Lincoln
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Administrator/Booking Clerk - NHS at gap personnel, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to gap personnel.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at gap personnel. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at gap personnel
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for gap personnel.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
