Gap Personnel who are operating as an employment business are currently recruiting on behalf of our client for Personal Customer Advisor for a company based in Leicester, LE6 area.
This is a permanent position.
Role Overview
As part of the Contact Centre Team, the Personal Customer Advisor is responsible for speaking to medical professionals, GP surgeries and patients that require appliances or medication.
Working Hours
- 9am-5:30pm
- Will be working 1 Saturday out of 4 , but typically Monday to Friday working hours
Salary
- £12.71 per hour
Qualifications
Essential:
- Educated to GSCE level
Experience and Skills
Essential:
- Attention to detail
- Great customer service
- Being able to work at fast pace
- Excellent Microsoft Office skills
- Proactive and self-sufficient
- High level of discretion with the ability to handle sensitive information confidentiality
Desirable
- Previous experience working in a contact centre environment
- Experience working with patient records and information
Duties and Responsibilities
- Triage inbound telephone calls to the contact centre, handling basic queries
- Direct callers to the correct team or service, take messages where appropriate
- Raise advisor call backs
- Communicate professionally with surgeries via phone and/or email to chase the receipt of patient prescriptions, actioning call backs when scheduled
- Register new patient referrals on our internal database
- Build knowledge of the patient database system, being able to confidently, update key patient information and locate historical data and previous actions to support objection handling
- Identify correct product code and quantity of prescription outstanding
- Redeem paper and electronic prescriptions
- Check and scan parcels before delivery
- Working independently with management directions
- Promote, share and live the Bullen vision, objectives and values.
- Any other duties which contribute to the success of the role and the business.
Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.
Personal Customer Advisor Leicester employer: gap personnel
As a Farm Operative, you will join a dedicated team in a supportive and dynamic work environment that prioritises animal welfare and employee development. With flexible working hours and comprehensive training provided, this role offers a unique opportunity to grow your skills while contributing to the well-being of livestock. Located in a picturesque rural setting, our company fosters a culture of teamwork and respect, making it an excellent employer for those seeking meaningful and rewarding work.
