At a Glance
- Tasks: Support a busy contact centre by handling customer enquiries and processing orders.
- Company: Join a growing team in a dynamic contact centre environment.
- Benefits: Competitive pay, skill development, and a chance to make a difference.
- Other info: Mandatory training from 17th to 19th August; flexible shifts available.
- Why this job: Perfect for those who love helping people and delivering great service.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 12.87 - 12.87 £ per hour.
Administrator – Temporary to Permanent
Location
Wrangaton, TQ10 gap personnel are recruiting for enthusiastic and customer-focused
Administrator to join a growing Contact Centre team.
If you enjoy helping people, solving problems, and delivering excellent customer service, this could be the perfect opportunity for you.
The Role
As an Administrator, you'll play a key role in supporting the smooth running of a busy contact centre.
You'll communicate with customers by telephone and email, assisting with enquiries, processing orders, resolving issues, and delivering an exceptional customer experience.
As the business continues to grow, you'll have the opportunity to develop your skills while supporting a diverse customer base.
Important Information
Successful applicants must be available to attend mandatory training from 17th to 19th August . Please ensure you are available on these dates before applying.
Key Responsibilities
- Handle inbound customer enquiries via telephone and email.
- Make outbound calls to both businesses and consumers.
- Process customer orders accurately and efficiently.
- Provide information on products, services, and specifications.
- Explain customer processes, including returns and order queries.
- Escalate complex enquiries to senior team members where appropriate.
- Update and maintain customer records and databases accurately.
- Complete a variety of administrative tasks to support the team.
- Manage customer accounts, from quotations through to payment chasing.
- Deliver an exceptional customer experience with every interaction.
What We're Looking For
- Excellent verbal and written communication skills.
- A calm and professional approach under pressure.
- A genuine passion for delivering outstanding customer service.
- Good IT skills, including Microsoft Office.
- Strong organisational skills with the ability to prioritise workload.
- Excellent attention to detail.
- A positive attitude and willingness to learn.
- Shift Pattern & Pay
- Shifts between
- 8:00am and 6:00pm , working
5 days out of 7 .
- £12.87 per hour
- #J-18808-Ljbffr
Administrator in Ivybridge employer: gap personnel
As a Farm Operative, you will join a dedicated team in a supportive and dynamic work environment that prioritises animal welfare and employee development. With flexible working hours and comprehensive training provided, this role offers a unique opportunity to grow your skills while contributing to the well-being of livestock. Located in a picturesque rural setting, our company fosters a culture of teamwork and respect, making it an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Administrator in Ivybridge
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at gap personnel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like gap personnel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Administrator in Ivybridge
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to gap personnel:Your cover letter is your chance to shine! Tell us why you want to work at gap personnel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at gap personnel!
How to prepare for a job interview at gap personnel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
