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- Tasks: Be the friendly voice for customers, handling orders and queries with a smile.
- Company: Join Thompson & Morgan, a leading name in gardening supplies.
- Benefits: Earn £12.38 per hour, with overtime pay and generous staff discounts.
- Why this job: Make a difference in customer experiences while working in a vibrant team.
- Qualifications: Grade C or above in Maths and English; customer service experience is a plus.
- Other info: Enjoy free tea and coffee, and work in a supportive environment with training provided.
The predicted salary is between 12 - 16 £ per hour.
gap personnel are currently working in partnership with Thompson & Morgan, who are an internationally renowned supplier of Seeds, Plants, and gardening equipment operating from their site in Ipswich, Suffolk.
Type: Temporary Ongoing (February– August)
Hours: Full time 09.00-17.00 5/7 days availability required
Pay: Basic hourly rate of £12.38 per hour. After 12 weeks, Overtime pay over 40 hours is paid at £18.57 per hour.
Location: Ipswich, Suffolk
The role of a Customer Service Advisor is to be the first point of contact for the business, taking orders and dealing with queries whilst ensuring an outstanding experience for the customer. Working in a busy Contact Centre, you will join a vibrant team as they navigate their fast-paced horticultural season. The team are fully focused on delivering the highest level of customer service and every interaction is seen as an opportunity to shine.
This role is predominantly dealing with inbound contact. Whilst some soft selling will be expected, there is no cold calling involved.
As a Customer Service Advisor your duties will include but will not be limited to:
- To handle inbound customer contact via telephone, email, and social media.
- To process orders by post and telephone with accuracy and with attention to detail.
- To deliver effective solutions to customer queries and concerns with a commitment to ownership.
- Occasionally making outbound calls to customers with solutions to an earlier query.
- Introduce customers to weekly special offers and activate discount options on orders.
- Productivity expectation of 12+ customer calls to completion per hour.
Key for the role:
- Grade C or above in Maths and English
- Previous experience of Microsoft AX2012 (advantageous)
- Previous Customer Service experience within a face‑to‑face or office environment (desirable)
- Excellent written and verbal communication skills (essential)
- Ability to objection handling and appease any complaints should they arise (desirable)
- Work well under pressure (essential)
- Flexibility to work in different areas of the department.
Full comprehensive training provided. An interest in gardening is not essential but would be an advantage.
Free tea & coffee (Bring your own mug). Generous staff discount available. Site also has on‑site canteen, a large car park, local amenities and accessible via public transport. Work from home is not available within this role.
To apply for this Customer Service Advisor position, send your updated CV to Norwich@gap-personnel.com or contact the team on 01603 767617.
Customer Service Advisor in Ipswich employer: gap personnel
Contact Detail:
gap personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Ipswich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Thompson & Morgan. Understand their products and values so you can show them you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to handle queries with ease. Try role-playing common customer scenarios with a friend to boost your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will demonstrate your ability to handle customer complaints effectively.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to connect with you about this exciting opportunity.
We think you need these skills to ace Customer Service Advisor in Ipswich
Some tips for your application 🫡
Craft a Catchy CV: Make sure your CV stands out! Highlight your customer service experience and any relevant skills, like your ability to handle queries and complaints. We want to see how you can shine in this role!
Tailor Your Cover Letter: Don’t just send a generic cover letter. Tailor it to the Customer Service Advisor role by mentioning your passion for providing excellent service and any gardening interests you might have. Show us why you're the perfect fit!
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your excellent verbal and written skills. Use clear language and keep it professional yet friendly – we love a good chat!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s quick and easy, and you’ll be one step closer to joining our vibrant team at Thompson & Morgan!
How to prepare for a job interview at gap personnel
✨Know the Company
Before your interview, take some time to research Thompson & Morgan. Understand their products, values, and what makes them stand out in the gardening industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you’ve excelled in customer service. Think about times when you handled difficult situations or went above and beyond for a customer. This is crucial as the role heavily focuses on delivering outstanding customer experiences.
✨Practice Common Interview Questions
Anticipate questions related to handling customer queries, working under pressure, and your flexibility in a team environment. Practising your responses can help you feel more confident and articulate during the actual interview.
✨Dress the Part
Even though it’s a customer service role, first impressions matter! Dress smartly and professionally to convey that you take the opportunity seriously. A neat appearance can set a positive tone for the interview.
