At a Glance
- Tasks: Provide outstanding customer service and support in a fast-paced office environment.
- Company: Join a well-established business in Exeter with a friendly culture.
- Benefits: Enjoy a competitive salary, 22 days leave, and free onsite parking.
- Other info: No weekends, plus perks like life assurance and profit share bonuses.
- Why this job: Kickstart your career with training opportunities and a supportive team.
- Qualifications: Previous customer service experience and strong communication skills.
The predicted salary is between 29000 - 29000 £ per year.
Our client is seeking a professional and customer-focused Customer Service Advisor to join their team based in Exeter. This is an excellent opportunity for someone with strong communication skills and a positive attitude who enjoys working in a fast-paced office environment. The successful candidate will be the first point of contact for customers, providing outstanding service and support while ensuring enquiries are handled efficiently and professionally.
Key Responsibilities
- Answering incoming calls and responding to emails
- Handling customer enquiries and providing updates
- Booking appointments and coordinating schedules
- Maintaining accurate customer records and updating systems
- Liaising with internal departments to ensure smooth service delivery
- Resolving customer issues in a timely and professional manner
- Providing general administrative support
Candidate Requirements
- Previous experience in customer service or an office-based role
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Confident using Microsoft Office and computer systems
- Ability to work well independently and within a team
- Professional, reliable, and customer-focused approach
Benefits
- Salary of £29,000 per annum
- Monday to Friday working hours – no weekends
- Training and progression opportunities available to all employees, including apprenticeships
- 22 days annual leave, rising to 24 days after 2 years and 27 days after 5 years’ service, plus bank holidays
- Free Employee Assistance Programme offering 24/7 financial, health, legal and emotional support
- Life assurance cover
- Tax‑free profit share bonuses dependent on company performance
- Monetary vouchers for special occasions including birthdays and anniversaries
- Friendly and supportive working environment
- Free onsite parking
This is a fantastic opportunity to join a well‑established business offering a stable, long‑term career opportunity in Exeter.
Customer Service Advisor – Exeter | Growth & Perks employer: gap personnel
Join a well-established business in Exeter as a Customer Service Advisor, where you'll enjoy a supportive and friendly work environment. With a competitive salary of £29,000 per annum, generous annual leave that increases with service, and numerous training and progression opportunities, this role offers a stable and rewarding career path. Benefit from a range of perks including a free Employee Assistance Programme, life assurance cover, and tax-free profit share bonuses, making it an excellent choice for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor – Exeter | Growth & Perks
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your responses and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer service, try role-playing common scenarios with a friend. This will boost your confidence and help you articulate your thoughts clearly during the interview.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you resolved customer issues effectively. This will demonstrate your ability to handle challenges in a professional manner.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows your enthusiasm for the role and keeps you on their radar.
We think you need these skills to ace Customer Service Advisor – Exeter | Growth & Perks
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant office roles to show us you’re the perfect fit!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your positive attitude and communication skills make you an ideal candidate for our team.
Showcase Your Skills:Don’t forget to mention your organisational skills and proficiency with Microsoft Office. We love seeing candidates who can handle multiple tasks while keeping everything in order!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at gap personnel
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Customer Service Advisor, strong communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to demonstrate how you've effectively communicated with customers or resolved issues. This will highlight your suitability for the role.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as handling complaints or booking appointments. Prepare your responses to these situations, focusing on how you would maintain professionalism and provide excellent service. This will show that you're ready to tackle the challenges of the job.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or what success looks like in this role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
