Location: Bristol, Severn Beach BS35
Job Role: Customer Support Administrator
Hours: Monday to Friday 8.00am-4.45pm
Hourly Rate: £13.46 per hour
Role Type: Temporary to permanent
gap personnel acting as an employment business are currently recruiting a Customer Support Administrator for our client, based in Severn Beach, BS35. As a Customer Support Administrator, you will be providing essential administrative and operational support to the sales organisation, ensuring accuracy, efficiency, and a high standard of customer service. This role supports the full sales lifecycle through a balanced mix of order processing, customer support, CRM administration, and reporting.
Responsibilities:
- Support customers by developing effective communication channels with customers and internal departments
- Be a reliable and cooperative team member, work with internal departments and contribute to a positive and productive work environment.
- Manage a variety of sales orders and customer requests, ensuring efficient processing and fulfilment, including coordination and communication across Operations, Logistics and Finance.
- Assist the sales team
- Serve as the main point of contact for customer enquiries and concerns related
- Process order requests from customers
- Maintain the CRM system and internal database accurately with relevant customer and project details
- Produce and analyse reports to monitor inventory levels, order status, purchase orders etc.
About you:
- Attention to detail and accuracy.
- Highly organised, with the ability to organise and prioritise work.
- Adaptable and able to oversee various tasks and systems.
- Ability to competently use Microsoft applications and familiarity with CRM systems.
- A proven track record in an administrative role, demonstrating efficiency, organisation and excellent communication skills.
- Formal school education at GCSE level, Business Administration or a related field is desirable.
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Customer Support Administrator employer: gap personnel
As a Site Electrician with our company, you will join a dynamic team dedicated to excellence in the installation and maintenance of high-security door systems across the UK. We pride ourselves on fostering a supportive work culture that prioritises safety, innovation, and professional growth, offering competitive salaries and allowances alongside opportunities for national travel. Our commitment to employee development ensures that you will have access to training and resources that empower you to excel in your role while enjoying the unique experiences that come with working in diverse locations.
