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- Tasks: Engage with customers via phone, email, and chat to resolve their issues.
- Company: Join Gap Personnel, a dedicated recruitment agency in Manchester.
- Benefits: Enjoy flexible weekend hours and a paid lunch break.
- Other info: Work 20 hours over weekends with three shift patterns available.
- Why this job: Perfect for those seeking part-time work with customer interaction and support.
- Qualifications: Previous customer service experience is required; training will be provided.
We are currently recruiting for a Customer Services Operative to work with our client based in Manchester city centre. The role will involve interacting with customers via telephone, emails and live web chat to help them with issues and to resolve complaints. This is a weekend role working 20 hours per week over Saturday and Sunday. There are 3 shift patterns: 06:30-16:30/09:00-19:00/11:00-21:00 (there will be a paid 1 hour lunch break). Full training will be given however candidates will need previous customer service experience and be happy to speak to customers over the telephone. Gap Personnel is acting as an employment business. Gap personnel are committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy
Customer Services Operative - part time employer: gap personnel
Contact Detail:
gap personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Operative - part time
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Since you'll be dealing with complaints and queries, understanding how to handle various situations can give you an edge during the interview.
✨Tip Number 2
Practice your communication skills. Since the role involves speaking to customers over the phone and through live chat, being articulate and clear will help you stand out as a candidate.
✨Tip Number 3
Research the company and its values. Knowing what the company stands for and how they approach customer service can help you align your answers with their expectations during the interview.
✨Tip Number 4
Be prepared to discuss your previous customer service experience in detail. Think of specific examples where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your capability for the role.
We think you need these skills to ace Customer Services Operative - part time
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous customer service experience. Include specific examples of how you've resolved customer issues or handled complaints effectively.
Craft a Compelling Cover Letter: Write a cover letter that explains why you're interested in the Customer Services Operative role. Mention your availability for weekend shifts and your enthusiasm for helping customers.
Showcase Communication Skills: Since the role involves interacting with customers via phone, email, and live chat, emphasise your strong communication skills in both your CV and cover letter. Provide examples of how you've successfully communicated with customers in the past.
Proofread Your Application: Before submitting your application, carefully proofread all documents to ensure there are no spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at gap personnel
✨Showcase Your Customer Service Experience
Make sure to highlight your previous customer service roles during the interview. Share specific examples of how you've successfully resolved customer issues or complaints, as this will demonstrate your ability to handle similar situations in the new role.
✨Familiarise Yourself with Shift Patterns
Since this position involves specific shift patterns over the weekend, be prepared to discuss your availability. Showing that you understand the requirements and are flexible with the shifts can make a positive impression.
✨Practice Communication Skills
As the role requires interaction via telephone, emails, and live chat, practice your communication skills beforehand. Consider role-playing common customer scenarios with a friend to build confidence in your responses.
✨Research the Company
Take some time to learn about the company and its values. Understanding their approach to customer service will help you align your answers with what they are looking for, showing that you're genuinely interested in the role.