We are currently recruiting for a Customer Service Supervisor role for our Client based in Trafford Park, Manchester. Our client is an internationally recognised provider of innovative and sustainable battery storage solutions for automotive and industrial applications. We are currently recruiting for a Customer Service Supervisor to lead, motivate, and develop a customer service team, ensuring the delivery of a high-quality and consistent service to customers. This role will oversee customer enquiries, order processing, team performance, and continuous improvement initiatives while acting as a key link between Customer Service, Sales, Operations, and other internal stakeholders. Key Responsibilities Team Leadership Lead, coach, and support the customer service team to achieve service levels and performance targets. Set clear expectations and conduct regular one-to-one meetings, performance reviews, and appraisals. Manage attendance, holidays, timekeeping, and adherence to company policies and procedures. Identify training needs and support the ongoing development of team members. Customer Service Operations: Oversee the day-to-day handling of customer enquiries, orders, complaints, and escalations. Act as the main escalation point for complex or high-risk customer issues. Ensure accurate and timely processing of customer orders, documentation, and s...
