At a Glance
- Tasks: Manage calls and emails, handle data entry, and support office admin tasks.
- Company: Dynamic medical company in Glasgow with a focus on customer service.
- Benefits: Free parking, refreshments, weekly pay, and 28 days holiday.
- Other info: Immediate starts available with temp to perm roles.
- Why this job: Join a supportive team with excellent training and career progression opportunities.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 12.71 - 12.71 £ per hour.
Call Centre Agents for a company based in Glasgow, G32 area.
The position is ongoing with a possibility a permanent contract from day 1 for suitable candidates.
We are offering excellent opportunities to work within the Customer Service department for a medical company based in Glasgow.
Our client offers ongoing work, with training and development in a fantastic up-to-date facility with excellent progression opportunities within the business.
The purpose of the role is to
To work with the Customer Service team managing calls and emails from Customers, Clients and GP's.
To ensure information is taken correctly and entered on to computer systems safely and securely.
Duties will include
- Call handling
- Data Entry using computer systems
- Requesting prescriptions
- Managing emails and queries effectively
- Assisting management with office admin tasks
- Supporting data protection procedures
The hours of work
- 9am - 5pm Monday-Friday
Benefits of working for us
- Free parking
- Free refreshments
- Parity rates from day one
- Weekly pay
- 28 days accrued holidays for the year
- Immediate starts
- Temp to Perm roles available
- Investment in training and development
- Progression opportunities within the business
- Pension contributions
The rate of pay is
- Starting salary of £12.71 ph
Gap personnel group are committed to the selection, recruitment, and development of the best people, basing judgment solely on suitability for the job.
Customer Service Advisor Glasgow employer: gap personnel
As a Farm Operative, you will join a dedicated team in a supportive and dynamic work environment that prioritises animal welfare and employee development. With flexible working hours and comprehensive training provided, this role offers a unique opportunity to grow your skills while contributing to the well-being of livestock. Located in a picturesque rural setting, our company fosters a culture of teamwork and respect, making it an excellent employer for those seeking meaningful and rewarding work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor Glasgow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at gap personnel. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like gap personnel before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor Glasgow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to gap personnel:Your cover letter is your chance to shine! Tell us why you want to work at gap personnel specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at gap personnel!
How to prepare for a job interview at gap personnel
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
