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For Companies At a Glance
- Tasks: Assist customers via phone, manage incidents, and input data into our system.
- Company: Join a well-established business in South Shore Blackpool with great facilities.
- Benefits: Enjoy onsite parking, overtime opportunities, and a supportive work environment.
- Why this job: Perfect for those who love helping others and want to grow in a dynamic team.
- Qualifications: Strong communication, multitasking, and organisational skills are essential.
- Other info: This role offers a permanent position with a competitive salary of £25,500.
The predicted salary is between 20400 - 30600 £ per year.
We are delighted to be recruiting for Customer Service Advisors for a Client with a fantastic set up in an established business in South Shore Blackpool! This role is an easy commute for people based in Blackpool, Layton, Bispham, Poulton Le-Fylde, Lytham, St Annes, Kirkham and Warton.
Customer Service Advisor Salary: £25,500 (overtime available)
Customer Service Advisor Hours: 45 hours between 8am-8pm
Customer Service Advisor company benefits:
- Onsite Parking
- Great onsite facilities
- Overtime opportunities
Customer Service Advisor roles and responsibilities:
- Receiving incoming calls.
- Incident Management from initial call to completion.
- Obtaining and accurately recording order numbers.
- Progress chasing job sheets from Service Providers for work they have completed.
- Inputting data on to our in-house system.
- Allocating jobs to relevant service providers.
- Filing job sheets awaiting order numbers by relevant service providers.
- Scan Job sheets to the relevant service request to aid the authorisation process.
- Collate Service documentation.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
Customer Service Advisor Key competencies:
- Strong Communication Skills.
- Multi-tasking and organisational skills.
- Good administration skills.
- Strong attention to detail.
- Ability to work well in a team and also work off own initiative.
If this role is permanent, gap personnel is operating as the employment agency. If this job is a temporary role, gap personnel is operating as the employment business. Gap personnel is committed to the selection, recruitment and development of the best people, basing judgements solely on suitability for the job.
Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy.
Customer Service Advisor employer: gap personnel
Contact Detail:
gap personnel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding their products and policies will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. As a Customer Service Advisor, you'll need to convey information clearly and effectively, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Highlight your organisational skills during any discussions. Be prepared to share examples of how you've successfully managed multiple tasks or projects in the past.
✨Tip Number 4
Showcase your attention to detail by preparing questions about the role and the company. This demonstrates that you are thorough and engaged, which is crucial for a Customer Service Advisor.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and key competencies required for the Customer Service Advisor position. Tailor your application to highlight how your skills match these requirements.
Craft a Strong CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service roles. Emphasise your communication skills, organisational abilities, and attention to detail, as these are crucial for this position.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Provide specific examples of how your previous experiences have prepared you for the tasks mentioned in the job description, such as incident management and data input.
Proofread Your Application: Before submitting your application, take the time to proofread it for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are essential traits for a Customer Service Advisor.
How to prepare for a job interview at gap personnel
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to engage effectively with customers.
✨Demonstrate Multi-tasking Abilities
The role requires juggling multiple tasks simultaneously. Prepare examples from your past experiences where you successfully managed several responsibilities at once. This will show that you can handle the demands of the job.
✨Highlight Attention to Detail
Attention to detail is crucial in this position. Be ready to discuss how you've ensured accuracy in your previous roles, whether it’s through data entry or managing customer requests. This will reassure the employer of your reliability.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills. Think about common customer service challenges and how you would address them. This preparation will help you respond confidently and effectively during the interview.
